Business Manager Jobs

About The Position

Requirements

• Bachelor’s Degree in Information Systems, Computer Science, Business Administration, or related discipline is preferred (Master's degree or MBA is a plus).
• Minimum 7+ years of experience in Business Systems in high-tech SaaS environments
• Exceptional communication, executive presence, and stakeholder management
• Salesforce Administrator certification is highly preferred as well as advanced knowledge of Salesforce opportunity lifecycle, security profiles, role/forecast/territory hierarchies
• Experience with Forecasting platforms such as Clari is highly preferred
• Experience with compensation platforms such SAP Commissions or Callidus Commissions is a plus
• Experience with Sales intelligence & engagement tools such as Backstory / People.ai, ClosePlan, LinkedIn Sales Navigator is a plus
• Proficiency with data manipulation, SQL, Workbench, Dataloader, JIRA, and ServiceNow is a plus
• Demonstrated track record of identifying opportunities for automation, self-service workflows, or AI agent integration to streamline operational support and data hygiene is a plus
• Proven track record leading large-scale cross-functional initiatives in an Agile environment is a plus

Responsibilities

• Lead, mentor, and develop a high-performing team of Business Systems Analysts and Administrators, fostering a culture of technical excellence, accountability, and continuous learning.
• Oversee and direct ticket handling, queue prioritization, and SLA adherence across onshore team members and offshore shared services partners managing Tier 1 and Tier 2 support queues.
• Manage vendor relationships, access governance, and license audits across various tools.
• Serve as the single point of ownership and domain authority across the following business systems: Salesforce.com (SFDC): Opportunity management, role/territory/forecast hierarchies, competitor tracking, ASR heatmaps, profiles, workflows, and enterprise data integrity. Clari: Global forecasting capabilities, product hierarchy alignments, funnel management, pipeline inspection, and executive visibility. Backstory (FKA People.ai) & ClosePlan: Activity capture, relationship maps, ClosePlan licenses, web app access, and executive reporting. SAP Commissions: Incentive compensation system architecture, data verification, pipeline calculations, and operational feeds. LinkedIn Sales Navigator: Enterprise provisioning and integrations with core sales workflows.
• Partner with Sales Operations, Finance, and Revenue Acceleration leadership to translate strategic business requirements into long-term technology roadmaps, process flow architectures, and business cases.
• Serve as business systems lead for high-priority enterprise programs and Acquisitions.
• Champion the modernization and transformation of Operational processes by evaluating and implementing AI-assisted workflows, robotic process automation (RPA), and self-service options for improved adoption and enablement.
• Lead business process reengineering to eliminate or streamline manual operational tasks and reduce ticket resolution cycle times.
• Partner closely with IT Development teams to drive enhancements through an Agile lifecycle, from requirements gathering and backlog prioritization to user acceptance testing (UAT) sign-off and deployment.
• Ensure systemic accuracy, enterprise data hygiene, and stringent data security across all sales platforms.
• Oversee SOX controls, pipeline audit trails, and compliance requirements.
• Management of critical data refreshes and ownership of Sales attributes on Product SKUs

Benefits

• restricted stock units
• bonus