Branch Manager Jobs

About The Position

Requirements

• Proven sales ability and documented branch growth.
• Minimum of 7 years in a branch environment.
• Minimum of 5 years branch management experience.
• Minimum of 3 years management of complex business and consumer accounts.
• Excellent interpersonal, verbal, and written communication skills.
• Leadership and experience in teamwork (or team building) and customer service.
• Experience in hiring, training, coaching and performance management of employees.
• Active involvement in business related local community organizations (i.e., Rotary, Chamber of Commerce, etc.).
• Proficient using Word, Excel and Outlook applications and banking programs.
• Ability to work flexible hours in some cases beyond scheduled hours.
• Current California driver’s license and a vehicle with appropriate insurance coverage.
• Ability to multi-task in a fast-paced environment.

Nice To Haves

• Notary Public preferred.

Responsibilities

• Hires and develops quality staff ensuring proper staffing levels and skills for excellent customer service.
• Conducts regular one-on-one meetings with direct reports for coaching and career development.
• Ensures all staff are trained in sales and service techniques.
• Promotes deposit growth through in-branch sales promotions.
• Monitors branch performance metrics (deposits, transactions, cost of funds) and communicates progress to staff.
• Investigates and follows up on significant changes in customer account status.
• Communicates policy and procedure changes to staff and conducts necessary training.
• Addresses non-performance issues, including termination, according to bank policies.
• Conducts annual performance and compensation reviews for direct reports.
• Maintains knowledge of and ensures adherence to security and safety policies.
• Communicates branch profitability goals to staff and implements cost controls and income generation strategies.
• Monitors expenses to ensure budget compliance.
• Partners with Branch Operations Officer/Specialist on monthly certification packages.
• Accountable for branch performance on audits and compliance with operating procedures.
• Ensures operational quality control and initiates corrective actions.
• Participates in and directs daily branch operations, approving large transactions and reviewing daily reports.
• Reviews and approves/declines NSF and overdraft exceptions within established limits.
• Enforces superior customer service through example and training.
• Manages branch mystery shops and provides coaching.
• Creates a welcoming environment for customers and employees.
• Manages and resolves complex business and consumer account transactions.
• Assists customers with account servicing needs and resolves difficult issues.
• May function in any branch capacity and serve as a resource for complex account servicing.
• Develops and executes sales, relationship, and community strategies aligned with branch goals.
• Researches market areas to implement effective sales techniques for new accounts and deposits.
• Develops and coaches branch team sales skills and product knowledge.
• Ensures branch team profiles customers to identify opportunities for relationship growth.
• Implements tactical plans to call on new and prospective customers.
• Partners with Area Manager and SVP Regional Sales Manager on joint marketing and cross-selling efforts.
• Refers small business credit opportunities and assists with the loan application process.
• Coaches team to initiate quality referrals.
• Promotes the Bank’s CRA policies and programs.
• Participates in professional, civic, and community activities.
• Completes a minimum of 10 CRA volunteer hours per year.
• Provides ongoing operational guidance, training, and development to staff.
• Assesses staff performance, addresses management situations, and completes evaluations.
• Assists in managing employee schedules and confirming accurate timecards.

Benefits

• Mileage is reimbursed.