Service Manager (Team Manager) "Boise Branch"

Senske Services•Boise, ID

59d•$50,000 - $60,000

About The Position

The Service Manager (Team Manager) for the Boise Branch leads the Applications group, covering lawn, tree, and weed services. The role develops plans and budgets for department resources—including procurement, labor, equipment, and materials—and ensures work is completed efficiently, within budget and safety guidelines, and to quality standards. The manager hires, trains, and develops staff, maintains appropriate staffing for projected workloads, oversees application processes, and uses field audits and inspections to identify training needs. The role ensures employees hold appropriate licenses and certifications, supports staff morale, and addresses personnel matters promptly and fairly under established policies. The manager is responsible for department staffing and performance management, compliance with contract specifications, customer complaint response, ordering supplies and equipment, maintaining the Landscape Contractors License, and promoting best practices and improved work methods. Financial duties include developing the annual department budget, monitoring department financial performance with the branch manager, growing the business and department assets, and evaluating contracts and scope or price changes to improve profitability. The role may perform field applications work, provide technical assistance, and manage snow removal and décor functions as needed. The manager must obtain an Applicator’s license within 30 days of hire and maintain it. Administrative duties include overseeing payroll and ensuring field records are accurate and timely. The position manages department supervisors and/or employees and is accountable for their hiring and performance management. Work includes frequent field inspections and may involve outdoor work in varied weather, travel to job sites (approximately 20%), and use of office and lawn-maintenance equipment. The employee must follow safety regulations and maintain a neat, clean appearance in accordance with the employee handbook. Reasonable accommodations may be made upon request to enable individuals with known disabilities to perform essential functions.

Requirements

High school diploma or equivalent; experience may substitute for education.
Three to five years of experience as a supervisor or manager in the landscaping industry.
Strong communication skills; thoroughness and attention to detail; ability to prioritize and multitask; proactive and deadline-oriented.
Ability to read and understand work orders, safety rules, operating and maintenance instructions, and procedure manuals, and to train direct reports to comply with them.
Ability to interact effectively with customers, vendors, and employees at all levels of the organization.
Valid driver’s license and safe driving record.
Ability to obtain an Applicator’s license within 30 days of hire and maintain it.
Ability to perform the physical and work-environment demands described, including occasional lifting and moving of up to 50 pounds, outdoor work in varied weather, and travel to job sites as needed.

Nice To Haves

Two- or four-year degree in horticulture, business, or a related field.

Responsibilities

Develop plans and annual budgets for Applications group resources, including procurement, labor, equipment, and materials.
Ensure work is completed within budget and safety guidelines while maintaining quality standards.
Hire, interview, select, train, evaluate, and manage department employees; recommend pay increases and terminations as appropriate.
Ensure staffing is adequate for projected workloads and that staff are properly trained, certified, and licensed.
Promote field staff growth and development, maintain morale, and address personnel issues promptly and fairly.
Plan, supervise, and monitor application processes; conduct site inspections and field audits to identify training needs.
Respond to customer complaints, order equipment and supplies, meet contract specifications, and maintain the Landscape Contractors License.
Maintain good housekeeping and care of company assets in the field, vehicles, shop, field offices, and customer work sites.
Stay informed about best practices and develop or recommend improved work methods and standards.
Work with the branch manager to monitor wages, revenue percentages, capital budget, and other department financial measures.
Develop and implement strategies for business growth and development of department assets.
Evaluate contracts and oversee changes to scope and price to improve profitability.
Perform field applications work and provide technical assistance as needed.
Manage snow removal and décor functions when needed.
Obtain an Applicator’s license within 30 days of hire and maintain it.
Oversee payroll and ensure field reporting and records are completed accurately and on time.
Ensure direct reports understand and comply with work orders, safety rules, operating and maintenance instructions, and procedure manuals.
Travel by vehicle to job sites as necessary and inspect technicians’ work.