Service Branch Manager

RESA Power•Town of Bethlehem, NY

5h•$140,000 - $185,000

About The Position

The Service Branch Manager (SBM) develops and maintains relationships with potential and existing clients in technical and manufacturing fields. The role identifies opportunities to mentor the workforce and develops and implements strategies for growth and best business practices within an assigned location or department. The manager may also complete technical jobs and duties as business needs dictate. The SBM oversees day-to-day operations, staff hiring and development, work scheduling, customer relationships, quoting and job quality, and profitability. The role collaborates with senior leadership on continuous improvement and works with HSE to support effective safety practices. Work may involve flexible hours, weekends, holidays, nights, and out-of-town assignments. The position requires strict compliance with regulatory laws, company policies, safety rules, and Best Practices, as well as maintaining NETA certification and a willingness to test for the next level in the Testing Division. RESA Power is a service provider for electrical distribution systems, focused on the safety, performance, and compliance of those systems. The position is located in Albany, New York, with travel up to 25%. Compensation is $140,000–$185,000 USD depending on experience, with eligibility for a 15% bonus. Relocation assistance is available for highly qualified candidates. The role is full-time and eligible for full benefits.

Requirements

Bachelor’s degree in a related field or equivalent experience, and at least 5 years of related experience.
Knowledge of industry standards such as NETA, NEC, OSHA, and NFPA.
Thorough understanding of heavy industrial, utility, large commercial, and renewable energy environments, and ability to troubleshoot complex business issues.
Ability to work safely and adhere to electrical safety procedures.
Availability for flexible hours, weekends, holidays, and out-of-town work.
Proven leadership and mentoring skills.
Strong written and oral communication skills.
Ability to meet deadlines and handle multiple tasks.
Ability to work with people throughout the organization with a customer-focused approach.
Focus on accuracy and efficiency.
Valid driver’s license if the position utilizes a company vehicle.
Ability to maintain NETA certification and willingness to test for the next level in the Testing Division.

Nice To Haves

Experience with most of the following or similar equipment and tasks: MCCs, breakers, and relay testing.
Training from a military program such as Army Prime Power, Air Force Electrical Power Production, Navy, or another related program.

Responsibilities

Manage day-to-day operations of the assigned location or department.
Address local business matters, including customer concerns, employee questions or concerns, and facility issues.
Hire and train direct reports; conduct interviews and job reviews; set and review professional development goals; mentor and coach technicians; audit performance quality; develop training plans; and help ensure staff are motivated and productive.
Schedule work for the local team and coordinate schedules for larger jobs with other managers.
Use industry knowledge to provide technical and practical options to internal and external customers; prepare and review quotes; perform job walks as required; review test reports; and audit field work for quality.
Cultivate and maintain relationships with internal customers, external customers, and vendors, communicating in a customer service-oriented manner.
Review jobs to ensure they meet or exceed profitability goals.
Work with the VP and/or GM to develop and implement continuous-improvement strategic business initiatives.
Prepare reports as assigned.
Work with HSE to develop effective safety records and practices that minimize the company’s exposure to potential risks.
Comply with regulatory law, safety rules, Best Practices, and company policies and procedures.
Maintain NETA certification and be willing to test up to the next level in the Testing Division.
Complete technical jobs and other duties as assigned or as business needs dictate.
Be available for flexible hours, weekends, holidays, night work, and out-of-town work as needed.
Perform computer work and physical tasks including lifting or moving up to 50 pounds, crawling, climbing, and standing for long periods in non-ideal conditions.