Assistant Branch Manager

Wichita Federal Credit Union•Wichita, KS

just now•Onsite

About The Position

To assist the Branch Manager in guiding member services staff in meeting organizational, financial, operational, service, and growth plans. This position shares responsibility for the operation of the branch in the absence of other leadership and has overall responsibility for the branch. The Assistant Branch Manager must have a thorough knowledge of Credit Union policy and procedure and apply this knowledge in the operation and supervision of the branch, holding employees accountable for standards. They are responsible for maintaining a highly motivated, well-trained staff and effective employee relations, which includes scheduling staff and ensuring adequate staffing for efficient branch operation. This role resolves operational problems with staff and other branch personnel, approves transactions, signs off on various operations duties, and answers operational questions for branch staff. Additionally, the Assistant Branch Manager provides back-up support for member services staff, including processing cash transactions, maintaining and balancing a cash drawer, helping to resolve member concerns, assisting with account opening, and processing account transactions effectively. They engage members in meaningful financial conversations, serve as a role model for providing an excellent member experience, and act as a resource to identify and resolve more complex issues. The position also involves performing Branch opening/closing procedures and Saturday Supervisor rotation as scheduled, following all policies and procedures to maintain accuracy, manage risk, prevent fraud, and protect members, and assuring proper maintenance, cleanliness, and security of the work area, desk, and equipment. Other duties as assigned by supervisors and assistance to other departments may also be required.

Requirements

High school graduate
At least two years of experience with cash handling, preferably in a financial institution
1-2 years of member service or sales experience
1-2 years experience in supervision of others
Advanced computer skills; proficient MS Office
Excellent time management skills
Excellent verbal and written communication skills
Ability to follow up with others regarding information needed or provided
Ability to work independently, self-starter, energetic
Able to handle highly confidential information with discretion
Detail oriented
Able to adhere to tight deadlines
Able to produce high-quality work in an efficient and timely manner
Demonstrate flexibility and adaptability by being able to discern between conflicting priorities and reprioritize as business needs dictate
Embraces change
Professional presence.
Punctual, dependable and cooperative.
Possess a positive demeanor and cooperative attitude in relations with members and employees.
Communicates with warmth and compassion while keeping the needs of the business as the primary focus.
Vision and hearing requirements, including close vision, ability to distinguish basic colors and/or shades, depth perception ability to adjust focus, ability to hear telephone and/or in-person conversations, and other vision and hearing demands.
Ability to lift objects or exert force in pushing and pulling.
Mental demands, including such requirements as reading documents, analyzing and solving problems, interpreting data or information, using math or mathematical reasoning, learning and applying new information and skills, performing highly detailed work, meeting changing and/or intensive deadlines, constant interruptions, multiple concurrent tasks and interacting with members/coworkers.

Responsibilities

Shares responsibility for the operation of the branch in the absence of other leadership and has overall responsibility for the branch.
Maintains a highly motivated, well-trained staff and effective employee relations, including scheduling staff and ensuring adequate staffing for efficient branch operation.
Resolves operational problems with staff and other branch personnel for solutions or modifications to operations.
Approves transactions, signs off on various operations duties, and answers operational questions for branch staff.
Provides back-up support for member services staff to include but not limited to processing cash transactions, maintaining and balancing a cash drawer, helping to resolve member concerns, assisting with account opening, and processing account transactions effectively.
Engages members in meaningful financial conversations that include understanding what is important to them and recommends services, when appropriate, to improve their financial lives further.
Serves as a role model for others on the team in providing an excellent experience for members.
Acts as a resource to identify and resolve more complex issues.
Performs Branch opening/closing procedures and Saturday Supervisor rotation as scheduled.
Follows all policies and procedures required to maintain accuracy, manage risk, prevent fraud, and protect members.
Assures proper maintenance, cleanliness, and security of work area, desk, equipment, etc.
Performs other duties as supervisors require and assists other departments when necessary.
Coaches and develops employees to identify cross-sales opportunities.
Demonstrates willingness to achieve professional growth through on-the-job training and educational opportunities.
Demonstrates willingness to participate in Credit Union related activities.
Maintains friendly working relationships with management and coworkers.
Maintains a dependable record of attendance and timeliness.