Billing Specialist Jobs

About The Position

Requirements

• 2+ years of experience in utility billing, accounts receivable, accounting, property management, or a related field preferred.
• Strong attention to detail and excellent organizational skills.
• Comfortable working with numbers, invoices, and financial data.
• Strong analytical and problem-solving abilities.
• Proficient in Microsoft Excel and Microsoft Office.
• Ability to manage multiple priorities and meet recurring deadlines.
• Strong written and verbal communication skills.
• Ability to work independently while also collaborating effectively with a team.
• Demonstrated accountability and follow-through.

Nice To Haves

• Single-family or multifamily property management experience.
• Experience with utility billing and resident bill-backs.
• Experience with AppFolio or similar property management/accounting software.
• Experience working with utility providers and third-party billing vendors.
• Understanding of property-level accounting and expense reconciliation.
• Associate degree is strongly preferred.

Responsibilities

• Manage utility billing processes for a portfolio of single-family rental properties.
• Review and process utility bills for water, sewer, gas, electric, trash, and other applicable services.
• Verify utility bills for accuracy and investigate unusual charges, discrepancies, or usage variances.
• Ensure utility expenses are accurately coded and allocated to the appropriate property, owner, resident, or account.
• Monitor utility accounts and identify past-due balances, billing issues, duplicate charges, and service-related concerns.
• Coordinate with utility providers and vendors to resolve billing discrepancies and account issues.
• Track utility transfers, start/stop services, and account changes associated with property turnovers and resident move-ins/move-outs.
• Maintain accurate utility account information, billing records, and supporting documentation.
• Process resident utility charges in accordance with company policies, leases, and applicable regulations.
• Research resident questions regarding utility charges and provide timely, professional responses.
• Partner with Property Management, Accounting, Maintenance, and Operations teams to resolve utility-related issues.
• Assist with monthly reconciliation of utility expenses and resident bill-backs.
• Monitor utility expenses and identify opportunities for cost savings or improved billing accuracy.
• Prepare reports related to utility expenses, billing activity, outstanding balances, and account discrepancies.
• Maintain confidentiality and accuracy when handling financial and resident information.
• Support other accounting, administrative, or operational duties as needed.