Utility Billing Specialist

Auben Realty•Fort Worth, TX

56d•Onsite

About The Position

The Utility Billing Specialist is responsible for accurately managing utility billing activities across the company’s portfolio of single-family rental properties. This position ensures utility charges are properly tracked, allocated, billed, and collected while maintaining accurate records and identifying discrepancies. The ideal candidate is highly detail-oriented, organized, comfortable working with numbers, and able to communicate effectively with internal teams, vendors, owners, and residents. We seek someone who is organized, analytical, proactive, and solution-oriented, with the ability to identify discrepancies, ask thoughtful questions, and follow issues through to resolution. You take pride in your work, hold yourself accountable, and understand that even the smallest details can have a meaningful impact on our properties and our people.

Requirements

2+ years of experience in utility billing, accounts receivable, accounting, property management, or a related field preferred.
Strong attention to detail and excellent organizational skills.
Comfortable working with numbers, invoices, and financial data.
Strong analytical and problem-solving abilities.
Proficient in Microsoft Excel and Microsoft Office.
Ability to manage multiple priorities and meet recurring deadlines.
Strong written and verbal communication skills.
Ability to work independently while also collaborating effectively with a team.
Demonstrated accountability and follow-through.

Nice To Haves

Single-family or multifamily property management experience.
Experience with utility billing and resident bill-backs.
Experience with AppFolio or similar property management/accounting software.
Experience working with utility providers and third-party billing vendors.
Understanding of property-level accounting and expense reconciliation.
Associate degree is strongly preferred.

Responsibilities

Manage utility billing processes for a portfolio of single-family rental properties.
Review and process utility bills for water, sewer, gas, electric, trash, and other applicable services.
Verify utility bills for accuracy and investigate unusual charges, discrepancies, or usage variances.
Ensure utility expenses are accurately coded and allocated to the appropriate property, owner, resident, or account.
Monitor utility accounts and identify past-due balances, billing issues, duplicate charges, and service-related concerns.
Coordinate with utility providers and vendors to resolve billing discrepancies and account issues.
Track utility transfers, start/stop services, and account changes associated with property turnovers and resident move-ins/move-outs.
Maintain accurate utility account information, billing records, and supporting documentation.
Process resident utility charges in accordance with company policies, leases, and applicable regulations.
Research resident questions regarding utility charges and provide timely, professional responses.
Partner with Property Management, Accounting, Maintenance, and Operations teams to resolve utility-related issues.
Assist with monthly reconciliation of utility expenses and resident bill-backs.
Monitor utility expenses and identify opportunities for cost savings or improved billing accuracy.
Prepare reports related to utility expenses, billing activity, outstanding balances, and account discrepancies.
Maintain confidentiality and accuracy when handling financial and resident information.
Support other accounting, administrative, or operational duties as needed.