Water Utility Billing Specialist

Woodard & Curran • Monmouth, IL

4d

About The Position

Woodard & Curran is seeking a Billing Specialist in Monmouth, Illinois, to support water utility operations. The role coordinates billing activities, assists customers, processes payments, and maintains accurate account information. Responsibilities include preparing and mailing customer bills, documenting payments, entering financial information into the billing system, and providing general administrative and office support. The position involves regular customer interaction and works as part of a team under the direct supervision of the Project Manager.

The schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m. The stated project-specific pay range is $25.30 per hour. Benefits at unionized facilities may differ from those listed by the company.

Requirements

• High school diploma or educational equivalent.
• Three years of experience with general office procedures, accounts payable, accounts receivable, and bookkeeping.
• Strong attention to detail and accuracy.
• Three years of experience using computers and software programs for word processing and accounting.
• Strong telephone and customer service skills.
• Ability to follow verbal and written instructions.
• Strong verbal communication skills and the ability to provide a positive, professional customer service experience.
• Professional integrity and ability to handle confidential information appropriately.
• Ability to communicate and work effectively with corporate partners, clients, the general public, and fellow employees.
• Successful completion of a background check.

Nice To Haves

• Spanish-speaking skills.

Responsibilities

• Create service orders for connects, final reads, re-reads, and leaks, and close orders after they are completed and returned.
• Post and count cash payments and complete daily cash drawer reconciliation as needed.
• Create new customer accounts in the billing software as requested or required.
• Process final bills for customers closing their accounts and mail bills from the office.
• Create and send customer letters regarding unpaid final bills and returned checks.
• Assist with meter reader scheduling and routes, including loading handheld devices, downloading information into the billing system, and entering compound reads into the bookkeeping system.
• Create service orders for field staff based on high or low reads identified on meter reader forms.
• Order office supplies as needed.
• Compile delinquent account lists, send e-bill reminders, and generate monthly shut-off lists.
• Assist walk-in customers and provide friendly, professional service.
• Assist with monthly billing, including printing, preparing, and mailing customer bills.
• Respond to high-usage concerns and other water service-related customer questions or complaints.
• Document payments, enter financial information into the billing system, and maintain accurate account information.
• Provide general administrative and office support.

Benefits

• Comprehensive benefits package; details are available through the company's Benefit & Policy Information.
• Benefits may differ at unionized facilities where benefits are provided through the union.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED