Utility Billing Clerk

City of Sweetwater • Sweetwater, TX

4d

About The Position

The Utility Billing Clerk receives, processes, and completes water and sewer utility payments for City customers. The role maintains complete and detailed account information to support an efficient and accurate utility billing system and customer satisfaction.

The clerk handles customer payments and billing-related transactions, assists with account changes and overdue accounts, prepares monthly billing statements, and provides customer service by phone and through other inquiries. The position also issues utility service work orders, dispatches service crews, maintains records, and provides backup to the Utility Billing Supervisor and other parts of the billing process as needed.

Requirements

• High school diploma or GED.
• One year of experience in a utility billing, office, or customer service environment, including duties such as answering phones, scanning, and data entry.
• Knowledge of current social, political, organizational, and economic trends affecting municipal government.
• Customer service skills and tactics for interacting with diverse individuals.
• Good phone skills, including a pleasant demeanor and phone voice.
• Knowledge of cash handling, cash drawer balancing, and depositing funds.
• Knowledge of administrative and clerical procedures and systems, such as word processing, filing, and records management systems.
• Familiarity with Excel.
• Good judgment and sound decision-making practices in matters related to the job.
• Knowledge of City and department policies, procedures, and processes.

Responsibilities

• Receive, process, and complete utility payments, automatic banking, and credit card drafts from customers; credit accounts for payments and maintain accurate account information.
• Assist with processing penalties, initiating late notices, processing cutoffs for past-due accounts, and opening and closing utility accounts.
• Maintain knowledge of information and systems relevant to the billing process; provide backup to billing areas as directed and prepare and distribute monthly billing statements as required.
• Answer phones and assist customers with utility and billing needs, address questions and concerns or direct requests to the appropriate person, and handle general City inquiries.
• Issue work orders for utility service connections, disconnections, or repairs; dispatch utility service crews; follow department policies and processes; and maintain accurate files and logs.
• Provide quality customer service to customers, City staff, the public, and other work contacts while maintaining professionalism and confidentiality.
• Provide backup and assistance to the Utility Billing Supervisor as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED