Utility Billing Clerk

Kennesaw -ga.gov•Kennesaw, GA

9d•Onsite

About The Position

The Utility Billing Clerk processes utility service bills and payments, assists customers with utility connections and disconnections, billing, payments, and service inquiries, and processes payments for other fees and services. The role also supports account maintenance, customer service, past-due account follow-up, records management, and administrative documentation. This position is performed onsite and maintains business hours of 8:00 a.m. to 5:00 p.m., Monday through Friday, with no remote-work option.

Requirements

High school diploma or GED.
Six months of experience in customer service or utility billing, or an equivalent combination of education, training, and experience.
Possess and maintain a valid Georgia driver’s license.
Ability to review, classify, categorize, prioritize, and analyze data and relate findings to established standards.
Ability to provide guidance and interpret procedures and standards for specific situations.
Ability to operate equipment, machinery, tools, and materials used in the work.
Ability to use a wide variety of reference and advisory information.
Ability to perform arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, and schedule-form instructions; attend to detail; and exercise independent judgment.
Ability to use judgment, decisiveness, and creativity when evaluating information against measurable or verifiable criteria.
Ability to maintain punctuality and reliability during business hours, 8:00 a.m. to 5:00 p.m., Monday through Friday.
Ability to perform the essential functions with or without reasonable accommodation.
Ability to perform sedentary to light work, including occasional lifting, carrying, pushing, or pulling of objects weighing 5–10 pounds, and extended periods at a keyboard or workstation.

Responsibilities

Prepare and process utility service bills, review billing charges, prepare and submit billing and usage reports, prepare bills for mailing, and maintain and update files and accounts.
Set up and stop customer accounts, identify needed services, provide information about services and fees, enter data into databases, and create and update work orders.
Serve as a primary contact for service-related questions; review work-order status; resolve service complaints; respond to billing and payment questions; and troubleshoot billing errors.
Assist with monitoring past-due accounts, preparing and sending notices, reviewing delinquent customer listings, scheduling cut-offs, researching and correcting account errors, and collecting overdue payments.
Provide customer service in person and by telephone, answer routine questions and requests, research issues, initiate problem resolution, recommend solutions, and follow up on customer satisfaction.
Process utility and other fee payments in person, by telephone, and online; receive cash, check, and credit card payments; document and enter payments; balance the cash drawer daily; prepare bank deposits; and maintain related records and reports.
Maintain filing systems and records, organize and retrieve files, scan records, destroy confidential or obsolete documents, and conduct records maintenance in accordance with retention guidelines.
Communicate with supervisors, employees, departments, the public, outside agencies, and others to coordinate work, exchange information, resolve problems, and provide or receive direction.
Prepare, type, proofread, and complete forms, reports, lists, directories, logs, notices, schedules, work orders, bank deposits, receipts, charts, graphs, spreadsheets, and other documents.
Receive, review, complete, proofread, process, forward, or retain forms, reports, applications, deposit documentation, policies, procedures, manuals, and other materials.
Operate a personal computer and other equipment, using word-processing, spreadsheet, database, and other system software.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision insurance with HSA and FSA options, including an employer contribution to HSA plans.
Life and AD&D insurance for employees and dependents.
Employer-paid short- and long-term disability insurance for employees.
Accrued vacation and sick leave, with an option to sell back leave.
Tuition reimbursement program; employer pays 70%.
12 paid holidays.
2 paid personal days.
Longevity pay bonuses after every five years.
Employer contribution of 1% on the first 2% of employee contributions to a 457 deferred compensation plan.
Defined benefit pension plan with a 4% employee contribution; vested after 10 years.
Wellness benefits.