Utility Billing Clerk- Utility Systems Dept

City of Port St. Lucie•Port St. Lucie FL 34984, FL

About The Position

The Utility Billing Clerk performs extensive accounting work to ensure accurate production and verification of City utility billing statements and related bill payments. The position supports public trust and confidence in the City and its Utility Systems Department. It is classified as an Essential Position for Emergency Management, with emergency duties assigned as needed and availability required 24 hours a day, seven days a week during City emergencies, as determined by City officials. The role conducts routine pre-audits and processes utility billing records, payments, meter readings, work orders, and related documents. It also responds to inquiries from City departments, customers, and mortgage or title companies; researches account and payment issues; and uses a range of accounting, customer information, document-management, and office systems. Applicants must pass a drug screening. Applicants are required to submit clear and legible proof of education with their application. A valid driver’s license is required, and a Florida driver’s license must be obtained within 30 days of hire.

Requirements

Graduation from an accredited high school or possession of an acceptable equivalency diploma.
Two years of billing or accounting experience.
Valid driver’s license and a clean driving record; ability to obtain a valid Florida driver’s license within 30 days of hire.
Intermediate to advanced knowledge of Microsoft Suite, including Word, Outlook, and Excel; requires mail-merge skills and ability to work with formula-linked worksheets.
Knowledge of bookkeeping principles and procedures and ability to apply them to work problems.
Ability to learn rules and regulations relating to accounting records.
Ability to operate office machines and use a ten-key calculator proficiently.
Ability to make mathematical calculations with reasonable speed and accuracy.
Ability to type at a prescribed rate of 35 words per minute.
Ability to work independently and in a team environment.
Ability to understand and carry out oral and written instructions.
Ability to establish and maintain effective working relationships with employees and the public.
Ability to learn Image Director, MUNIS, CIS, SEMS, Invoice Cloud, Cathedral, and Adobe Acrobat X Pro (PDF).
Ability to communicate effectively orally and in writing, work under pressure, meet deadlines, and follow through on assigned tasks.
Ability to maintain a positive approach, model respect, remain centered when challenged, and establish and maintain the trust and confidence of the department and public.
Ability to meet the physical demands of the position, including frequent lifting or moving of up to 10 pounds and lifting or moving of up to 30 pounds.
Ability to pass a drug screening.

Responsibilities

Conduct routine pre-audits of accounts, utility bills, vouchers, and records by examining, verifying, and reviewing them.
Process and post utility billing records and assemble data for computer input.
Process and post payments to Health Plan Participant accounts for Human Resources.
Process returned checks, including checks returned for insufficient funds.
Prepare billing and late-notice files weekly.
Complete and process field work orders via data entry in the Utility’s Safety and Environmental Management Systems (SEMS) and customer information system (CIS).
Open, sort, and process incoming mailed payments.
Verify and validate incoming meter readings for utility bill processing.
Balance detailed accounts with control, process payments, update records, and correct payments posted incorrectly.
Research accounts and payments for final accounts with zero balances, closed accounts, loan accounts, write-off accounts, and other cases.
Respond to Customer Services questions about Capital Charge Agreements and account balances.
Answer phones and field questions from Customer Service, the Legal Department, customers, and mortgage or title companies.
Work with interface files to import or export information between software programs.
Research payments and deposits for Customer Service.
Scan meter documents, work orders, invoices, postage reports, and other documents, and email PDF copies or scan them to file folders.
Operate a large payment-processing machine, large mail opener, and copy machine.
Perform other duties as assigned.
Maintain the City and Utility Systems Department’s mission, vision, and values in decision-making and work; build collaborative relationships and provide excellent customer service.
Be available for emergency duties 24 hours a day, seven days a week during City emergencies, as determined by City officials.