Utility Billing Clerk

Kennesaw-ga.gov•Kennesaw, GA

11d•$40,643 - $63,003•Onsite

About The Position

The Utility Billing Clerk processes utility service bills and payments, assists customers with utility connections and disconnections, billing, and payment inquiries, and processes payments for other fees and services. The role also handles account setup and maintenance, work orders, customer service requests, delinquent-account activities, records management, and related administrative documentation. The position works during business hours, Monday through Friday, 8:00 a.m. to 5:00 p.m., and does not have remote options.

Requirements

High school diploma or GED.
Six months of experience in customer service or utility billing, or an equivalent combination of education, training, and experience providing the required knowledge, skills, and abilities.
Must possess and maintain a valid Georgia driver’s license.
Ability to review, classify, categorize, prioritize, and analyze data.
Ability to determine data classifications and compare analysis with established standards to recognize actual or probable relationships and effects.
Ability to provide guidance, assistance, and interpretation of procedures and standards in specific situations.
Ability to operate and control equipment, machinery, tools, and materials used to perform essential functions.
Ability to use a wide variety of reference, descriptive, and advisory information.
Ability to perform arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.
Ability to interpret written, oral, diagrammatic, and scheduled instructions; pay attention to detail; and exercise independent judgment to adapt methods and standards to assigned objectives.
Ability to exercise judgment, decisiveness, and creativity when evaluating information against measurable or verifiable criteria.
Ability to maintain punctuality and reliability during business hours, 8:00 a.m. to 5:00 p.m., Monday through Friday.
Ability to perform essential job functions with or without reasonable accommodation.
Ability to exert light physical effort in sedentary-to-light work, including occasional lifting, carrying, pushing, or pulling of objects weighing 5–10 pounds; tasks may require extended periods at a keyboard or workstation.

Responsibilities

Prepare and process utility service bills; review billing charges; prepare and submit billing and usage reports; prepare bills for mailing; and maintain and update files and accounts.
Set up new accounts and stop accounts as appropriate; help customers identify needed services; provide information about services and fees; enter data into computer databases; and create and update work orders.
Serve as a primary contact for service-related questions; review work order status; resolve service complaints; respond to billing and payment questions and requests; and troubleshoot billing errors.
Assist with monitoring past-due accounts, preparing and sending past-due notices, reviewing delinquent customer listings, scheduling cut-offs, researching and correcting account errors, and collecting past-due balances.
Provide customer service in person and by telephone, offering information and assistance about City services, procedures, forms, and fees; respond to routine questions, complaints, and service requests; research issues, recommend solutions, and follow up on customer satisfaction.
Process utility and other fee payments in person, by telephone, and online; receive check, cash, and credit-card payments; document and enter payments; balance the cash drawer daily; prepare and submit bank deposits; and maintain related records and reports.
Maintain files and records, organize and file documents, retrieve and replace files, scan records, destroy confidential or obsolete documents, and maintain records in accordance with retention guidelines.
Communicate with supervisors, employees, other departments, the public, outside agencies, and others to coordinate work, exchange information, resolve problems, and provide or receive advice and direction.
Prepare, type, proofread, and complete forms, reports, lists, directories, logs, notices, schedules, work orders, bank deposits, receipts, charts, graphs, spreadsheets, and other documents.
Receive and review forms, reports, logs, applications, spreadsheets, deposit documentation, policies, procedures, manuals, and other materials; complete, proofread, process, forward, or retain them as appropriate.
Operate a personal computer and other equipment, including word-processing, spreadsheet, database, and other system software.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision insurance, with HSA and FSA options and an employer contribution to HSA plans.
Life and AD&D insurance for employees and dependents.
Employer-paid short- and long-term disability insurance for employees.
Accrued vacation and sick leave, with an option to sell back leave.
Tuition reimbursement; employer pays 70%.
12 paid holidays.
2 paid personal days.
Longevity pay bonuses after every five years.
Employer contribution of 1% on the first 2% of employee contributions to a 457 deferred compensation plan.
Defined benefit pension plan with a 4% employee contribution and vesting after 10 years.
Wellness benefits.