Banker Jobs

About The Position

Requirements

• High school diploma or equivalent.
• 1–2 years of banking, customer-service, or cash-handling experience.
• Strong customer-service, communication, and interpersonal skills.
• Knowledge of deposit products, digital tools, branch operations, and onboarding processes.
• Ability to conduct needs-based conversations and make confident product referrals.
• Accuracy and attention to detail in account-opening and cash-handling environments.
• Strong organizational and problem-solving skills, with the ability to prioritize in a dynamic environment.
• Proficiency with banking systems, digital platforms, and Microsoft Office.

Nice To Haves

• Prior experience opening consumer deposit accounts.
• Exposure to branch sales, referrals, and basic financial-services concepts.

Responsibilities

• Deliver welcoming, professional service across in-person, phone, and digital channels.
• Conduct needs-based conversations to understand customer goals and recommend appropriate solutions.
• Assist with customer servicing requests and provide timely follow-up.
• Process deposits, withdrawals, loan payments, transfers, cashier’s checks, and other transactions accurately.
• Balance the cash drawer and assist with vault, ATM, night depository, and dual-control responsibilities.
• Identify suspicious or potentially fraudulent behavior and escalate it appropriately.
• Open and service consumer checking, savings, money market, and CD accounts.
• Complete account maintenance, customer information updates, and documentation reviews accurately.
• Ensure account onboarding complies with KYC, CIP, identity-verification, and policy requirements.
• Educate customers on account features, benefits, and digital access tools.
• Identify financial needs and recommend Nicolet products and services.
• Meet referral, service, and activity expectations aligned with branch goals.
• Refer customers to partners for consumer loans, home equity loans or lines, credit cards, business banking, and investment or wealth services.
• Conduct disciplined outreach and follow-ups and manage a referral pipeline.
• Conduct internal and external sales calls and other business-development activities to support business objectives.
• Resolve account issues, transaction discrepancies, fee inquiries, and debit-card concerns professionally; escalate complex matters as appropriate.
• Follow bank policies and applicable regulations, including BSA/AML, KYC, OFAC, Reg CC, Reg E, privacy, and security requirements.
• Maintain accurate records and documentation and audit-ready practices; adhere to branch procedures and risk-mitigation standards.
• Participate in team huddles, share observations, and support branch goals.
• Represent Nicolet in community involvement and customer-engagement activities.
• Provide informal support to Universal Banker I colleagues to help build their skills and confidence.
• Maintain appropriate controls and comply with applicable laws and regulations.
• Support equal employment opportunity, inclusion, and respectful collaboration across differences.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with company match
• PTO
• 11 1/2 paid holidays
• $500 sign-on bonus