Sr. Relationship Banker - Coos Bay, OR

U.S. Bank•Coos Bay, OR

5d•Onsite

About The Position

Relationship Bankers build relationships with customers through in-person, appointment-based, and virtual interactions, using a digital-first mindset to provide counsel and address banking needs. They establish trust by learning about customers’ goals and channel preferences, obtaining and processing customer and account information, explaining deposit and loan products and services, and recommending solutions suited to each customer. The role serves consumer and business clients, maintains knowledge of banking products and services, and provides a consistent client experience that includes greeting clients and processing basic transactions. It also involves opening accounts, completing service requests, submitting credit applications, educating clients about digital and self-service tools, and partnering with branch colleagues to serve clients accurately and effectively. This position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. Registration involves a criminal background and credit check; failure to meet or maintain registration requirements may result in rescission of an offer or termination of employment. The role requires working from a U.S. Bank location on all scheduled work days.

Requirements

High school diploma or equivalent.
Typically five or more years of job-related retail banking experience, or a combination of experience and commensurate training.
Ability to work from a U.S. Bank location on all scheduled work days.
Must meet and maintain NMLS registration requirements, including the required background and credit checks.

Nice To Haves

Proven ability to build and foster client relationships through proactive outreach and follow-up.
Ability to engage and communicate effectively with clients.
Advanced knowledge of applicable bank and branch policies, procedures, and support systems.
Thorough knowledge of retail products and services.
Proven customer service and interpersonal skills.
Experience participating in sales campaigns or promotions.
Experience using and demonstrating digital products and self-service technologies.
Ability to explore and identify customers’ needs while leveraging a digital-first mindset.
Advanced proficiency in making appropriate recommendations that meet customer needs reactively and proactively.
Financial services industry experience preferred.

Responsibilities

Build and foster customer relationships through proactive outreach and follow-up, learning customers’ financial needs and preferred banking channels.
Identify and recommend solutions for new and existing clients by engaging and communicating effectively with them.
Maintain working knowledge of consumer and business banking products and services, including digital products and services.
Provide a consistent client experience, including greeting clients and processing basic transactions.
Collaborate with branch team members and partners to serve clients.
Open consumer and business accounts, complete service requests, and submit credit applications.
Educate clients about emerging digital products and self-service technologies to help meet their financial needs.
Use available resources and technologies to optimize the client experience and deliver operational excellence and accuracy.
Complete required NMLS registration and meet applicable registration requirements.

Benefits

Healthcare, including medical, dental, and vision coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension, subject to eligibility requirements.