Banker Jobs

About The Position

Requirements

• Typically requires three or more years of experience.
• Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
• Demonstrate customer focus and knowledge of practices that prioritize customer needs and satisfaction when developing customized solutions.
• Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.
• Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

• Accountability
• Banking
• Client loyalty
• Customer experience (CX)
• Customer service
• Identifying opportunities
• Leveraging technology
• Proactive sales
• Banking products
• Digital awareness
• Effective communications
• Managing multiple priorities
• Matrix management
• Problem solving
• Prospecting
• Retail lending
• Selling
• Understanding customer needs

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Identify opportunities to improve customers’ financial wellbeing and recommend appropriate PNC solutions.
• Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
• Drive proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation with each customer interaction to identify appropriate solutions.
• Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
• Educate customers on options for managing financial transactions using available technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
• Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and applying heightened scrutiny to avoid loss.
• Participate in daily branch operations and help ensure they are completed efficiently and accurately.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, for eligible employees
• Dental and vision options
• Employee and spouse/child life insurance
• Short- and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent-care reimbursement account
• Backup child and elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select fully paid programs
• Wellness program with financial incentives
• Maternity and/or parental leave, depending on eligibility
• Up to 11 paid holidays each year, depending on eligibility
• Nine occasional absence days each year, unless otherwise required by law, depending on eligibility
• 15 to 25 vacation days each year, depending on career level and years of service, subject to eligibility