Universal Banker I (Pearlridge Branch)

Bank of Hawaii•Aiea, HI

7d•Onsite

About The Position

Under the supervision of the Manager, the Universal Banker I creates exceptional customer experiences by providing customer service and helping clients understand how digital and mobile options can complete banking transactions efficiently. The role identifies customer needs through profiling, introduces and sells financial services for short- and long-term goals, and processes a wide range of financial transactions. It also involves balancing cash and assisting with vault, ATM cash recycler, and armored car duties. The position trains new employees on operational and sales procedures, supports individual and team sales goals, and maintains knowledge of bank policies, products, procedures, and applicable regulations. Bank of Hawaii employees ensure or assist with compliance with applicable laws, regulations, regulatory requirements, and Bank policies and procedures, including Fair Banking, Anti-Money Laundering laws and regulations, the Bank Secrecy Act, and the USA PATRIOT Act. Bank of Hawaii states that it is an EEO/AA employer, including disability and veterans.

Requirements

High school diploma or G.E.D., or equivalent related work experience.
At least 2 years of experience in consumer sales, marketing, and/or customer service.
Demonstrated success in a retail environment with cash-handling experience, or at least 1 year of teller experience.
Ability and desire to develop knowledge and skills in more complex personal financial services, such as investments, insurance, and mortgage services.
Working knowledge and skills proficiency in customer experience, laws and regulations, technology literacy, communication, accuracy and efficiency, and relationship building.
Demonstrated knowledge and skill proficiency in product/service knowledge, agility, risk management, problem solving, consultative solutions, and results driven practices.
Ability to work evenings, weekends, and holidays as assigned.
Ability to stand for extensive periods.
Must provide own transportation and be able to commute and arrive at the intended destination in a timely manner or as required.
Ability to push or lift 30 pounds.
Relief staff must be able to work at different locations.

Responsibilities

Manage the overall branch client experience and proactively engage existing and prospective clients in banking technology and digital and mobile alternatives.
Manage branch lobby activity by greeting and thanking customers, checking in clients with appointments, directing walk-in customers to the appropriate banker, assessing and fulfilling client needs, resolving concerns, and escalating concerns when necessary.
Profile clients to identify short- and long-term goals, maintain knowledge of products and services, cross-sell, open accounts, contact prospects, and conduct teleconsulting.
Sell financial products and services, provide referrals, and interview, process applications for, and close consumer credit products.
Process financial transactions, including cashing checks, accepting deposits, paying withdrawals, accepting payments, issuing cashier’s checks, and selling traveler’s checks.
Balance individual cash and perform vault, ATM, cash recycler, and armored car duties, including opening and closing the vault as needed.
Train new employees on operational and sales procedures.
Identify and secure new high-value or potentially high-value consumer clients; manage calling efforts, referrals, sales tracking, and prospecting to meet personal and team sales goals.
Maintain contact with customers and prospects, make appreciation calls, and participate in promoting and marketing the Bank and its products and services.
Stay informed about bank policies, procedures, federal laws and regulations, products, programs, and sales promotions.
Perform other duties as assigned.
Help ensure compliance with applicable laws, regulations, regulatory requirements, and Bank policies and procedures.