Universal Banker I (Pearlridge Branch)

Bank of Hawaii•Aiea, HI

8d•$20 - $25•Onsite

About The Position

Under the supervision of the Manager, the Universal Banker I creates and delivers exceptional customer experiences by engaging clients with outstanding service and helping them understand how digital and mobile banking alternatives can complete transactions efficiently. The role identifies customers’ short- and long-term needs through profiling, explains and sells relevant financial services, processes a broad range of transactions, balances cash, and assists with vault, ATM cash recycler, and armored car duties. The position manages the branch client experience, including lobby activity, client needs and concerns, appointments, walk-in traffic, and referrals to the appropriate banker or department. It maintains knowledge of products, services, policies, procedures, laws, regulations, and promotions; supports sales and prospecting goals; and trains new employees in operational and sales procedures. The role also supports compliance with applicable laws, regulatory requirements, and Bank policies, including Fair Banking, Anti-Money Laundering, the Bank Secrecy Act, and the USA PATRIOT Act.

Requirements

High school diploma or GED, or equivalent related work experience.
At least 2 years of experience in consumer sales, marketing, and/or customer service.
Demonstrated success in a retail environment with cash-handling experience, or at least 1 year of teller experience.
Ability and desire to build knowledge and skills in more complex personal financial services, such as investments, insurance, and mortgages.
Working knowledge and skill proficiency in customer experience, laws and regulations, technology literacy, communication, accuracy and efficiency, and relationship building.
Demonstrated knowledge and skill proficiency in product and service knowledge, agility, risk management, problem solving, consultative solutions, and results-driven work.
Ability to work evenings, weekends, and holidays as assigned.
Ability to stand for extensive periods of time and push or lift 30 pounds.
Must provide own transportation and be able to commute and arrive at the intended destination on time or as required.
Relief staff must be able to work at different locations.

Responsibilities

Manage the overall branch client experience by engaging existing and prospective clients and demonstrating banking technology.
Manage lobby activity by greeting and thanking customers, checking in clients with appointments, guiding walk-in customers, assessing needs, resolving complaints, and escalating unresolved concerns.
Profile customers to identify short- and long-term goals; maintain product and service knowledge; cross-sell, open accounts, contact prospects, and conduct teleconsulting.
Sell financial products and services, make referrals as appropriate, interview customers, process applications, and close consumer credit products.
Process financial transactions, including check cashing, deposits, withdrawals, payments, cashier’s checks, and traveler’s checks.
Balance individual cash; open and close the vault; and perform ATM, vault, cash recycler, and armored car duties as needed.
Train new employees on operational and sales procedures.
Identify and secure new high-value or potentially high-value consumer clients; manage calling, referrals, sales tracking, and prospecting to achieve personal and team goals.
Maintain customer and prospect relationships through appreciation calls and participate in promoting and marketing the Bank and its products and services.
Stay informed about bank policies, procedures, federal laws and regulations, products, programs, and sales promotions.
Comply with applicable laws, regulations, regulatory requirements, and Bank policies and procedures, including those concerning Fair Banking, Anti-Money Laundering, the Bank Secrecy Act, and the USA PATRIOT Act.
Perform other duties as assigned.