Universal Banker I

Century Savings Bank•Vineland, NJ

20d

About The Position

Under the general supervision of the assigned manager, the Universal Banker performs both teller and platform duties. Responsibilities may vary from day to day depending on branch needs. The role responds to customers’ financial needs by processing transactions, servicing accounts, greeting customers, developing business relationships, and promoting the bank’s products and services. The Universal Banker may research and resolve account issues and customer inquiries, and refer current or prospective customers to other departments. The position follows established bank policies and procedures and the direction of the supervisor.

Responsibilities

Manage a daily cash drawer and balance all monies at the end of shifts.
Evaluate transactions and checks to verify endorsements, dates, recipient identification, bank names, and document legality.
Complete transactions accurately and courteously in accordance with operational procedures, referring questions to a supervisor as needed.
Greet customers promptly and cordially, build relationships, participate in cross-selling, and offer products and features consistent with customer service standards.
Place applicable account holds and ensure immediate supervisory review.
Provide access to safe deposit boxes.
Make positive risk-management decisions, apply fraud-prevention and robbery guidelines, and maintain a work area that safeguards negotiable and confidential records.
Report suspicious activity and perform daily duties in accordance with Bank Secrecy Act and Anti-Money Laundering rules, OFAC sanctions, the customer identification program, and related bank policies; participate in ongoing training.
Perform ATM and coin-machine settlement and assist customers with those services.
Supplement general platform service responsibilities as required.
Coordinate work with office personnel and other departments to support the efficient flow of information.
Answer in-person and telephone inquiries about account types and banking products, including certificates of deposit, money market accounts, and debit cards.
Research and resolve customer problems, serving as a liaison with other bank departments as necessary.
Assist in creating Customer Identification File records.
Ensure operational and financial safety and soundness.
Contribute to teamwork and the bank’s goals and objectives.
Perform other related duties as assigned.