Universal Banker I

Nicolet National Bank•Eau Claire, WI

About The Position

The Universal Banker I is a frontline banking role that supports branch growth by attracting new customers, expanding existing relationships, and delivering an exceptional customer experience. The role provides accurate teller services and customer support in person, by phone, and through digital channels; educates customers on digital banking tools; identifies customer needs; and refers customers to Personal Bankers or lending specialists for appropriate products and services. The position contributes to branch performance through relationship-building, needs-based referrals, business development activities, operational accuracy, and compliance. It also involves resolving routine customer issues, supporting branch operations, collaborating with team members, and participating in local community engagement. The Universal Banker I is expected to uphold Nicolet National Bank’s policies, values, legal obligations, and commitment to inclusion and respectful collaboration.

Requirements

High school diploma or equivalent.
At least 1 year of cash-handling and customer-service experience.
Strong customer-service, communication, and interpersonal skills.
Accuracy, attention to detail, and disciplined cash-handling practices.
Ability to identify customer needs and confidently make referrals.
Working knowledge of deposit products, digital tools, and basic banking services.
Ability to manage multiple tasks in a fast-paced environment.
Proficiency with banking systems, digital platforms, and Microsoft Office.

Nice To Haves

Prior banking or retail financial-services experience.

Responsibilities

Provide welcoming and professional service across in-person, phone, and digital channels.
Engage customers in needs-based conversations, understand their goals, and introduce appropriate solutions.
Respond promptly to routine servicing inquiries, resolve matters within authority, and escalate or refer more complex issues.
Build customer trust by following through on requests and ensuring customers feel valued.
Conduct internal and external sales calls and other business development activities.
Process deposits, withdrawals, loan payments, transfers, cashier’s checks, and other transactions accurately.
Maintain cash-handling, dual-control, balancing, vault, and ATM procedures as assigned.
Identify suspicious activity, follow fraud-prevention steps, and promptly escalate concerns.
Refer customer needs and opportunities to Personal Bankers or lending specialists for accounts, consumer loans, home equity loans or lines, and credit cards.
Educate customers about mobile banking, online banking, e-statements, and other digital tools.
Support branch sales and referral goals through customer engagement and follow-up.
Research and resolve routine transaction discrepancies, fee questions, and debit-card concerns within authority.
Follow operational standards, security practices, and regulatory requirements, including BSA/AML, KYC, OFAC, Reg CC, and Reg E.
Protect customer data, maintain confidentiality, follow documentation procedures, and ensure teller work and branch support tasks are audit-ready.
Participate in daily huddles and collaborate with team members to meet branch goals.
Support community outreach and represent Nicolet in local engagement activities.
Assist with branch operations needs, including supplies, scheduling coverage, and special projects.
Maintain appropriate controls and comply with applicable laws, regulations, and Nicolet policies.
Work respectfully and inclusively with others, consistent with equal employment opportunity and non-discrimination policies.
Perform other duties as assigned.