Universal Banker I

CB&S Bank•Decatur, AL

About The Position

The Universal Banker I serves as a customer ambassador, providing efficient, high-quality face-to-face service and understanding customers’ transaction needs to communicate available options. The role is primarily focused on teller duties, with secondary responsibilities in opening new accounts. It processes routine transactions, promotes and refers bank products and services that fit customer needs, and directs customers to appropriate resources or channels. The position also provides a range of account services, including opening and maintaining accounts, explaining products and services, gathering customer information, establishing retirement accounts, arranging direct deposits, and completing special-service requests. The employee follows established operating and security procedures and may take on additional branch duties as assigned.

Requirements

High school graduate or equivalent.
One year of teller experience or relevant work experience, including clerical, administrative, cash handling, or customer service experience.
Ability to interact with customers in a professional and friendly manner.

Responsibilities

Provide courteous, accurate, and efficient customer service while handling transactions.
Process routine transactions, including cashing checks, accepting deposits and withdrawals, and processing loan payments.
Perform specialized tasks such as preparing cashier’s checks, processing cash advances, and balancing ATMs.
Identify customers, validate and cash checks, accept cash and checks for deposit, and verify deposit slips.
Accurately balance the assigned cash drawer.
May serve as Vault Teller or Vault Teller Backup.
May operate and balance a Teller Cash Recycler (TCR).
Comply with internal controls, policies, and procedures.
Answer questions about checking and savings accounts and other bank products, and attempt to resolve account issues.
Develop product and general banking knowledge through independent study and professional development courses.
Complete required monthly and quarterly training.
Process or report garnishments, tax levies, subpoenas, counterfeit currency reports, mail, night deposit logs, and negotiable instrument balancing and reporting according to branch procedures.
Open new accounts, explain products and services, and gather information to process new and existing accounts.
Receive deposits and ensure accounts are properly processed.
Establish retirement accounts and arrange direct deposits.
Complete arrangements and documentation for special services, such as foreign currency exchanges.
Carry out client retention strategies and proactively prospect for new business.
May serve as Publicity Coordinator and/or Digital Champion.
Refer loans, outside lines of business, and other bank services to appropriate specialists.
Open and close the office according to established security procedures.
Represent the financial institution in community affairs and civic organizations.
Perform other duties assigned by the supervisor.