Relationship Banker - Central Valley Market

Bank of America • Madera, CA

2d • Onsite

About The Position

At Bank of America, the Relationship Banker helps make financial lives better by engaging clients in the financial center lobby, educating and assisting them with transactions through self-service resources such as mobile banking, online banking, and ATMs, and accurately processing cash transactions as needed. The role involves having in-depth conversations to understand clients’ financial and life priorities and connecting them with solutions that meet their financial goals.

The position is open across the Central Valley market. The specific financial center location will be determined by business needs. A new hire will train at one financial center and may then move to another location within a reasonable commuting distance of home, to the extent permitted by applicable law. Bank of America emphasizes an inclusive, in-office culture that supports collaboration, engagement, and career development.

The role is 1st shift, 40 hours per week, and requires availability for weekends and/or extended hours. The stated pay range is $25.00–$26.77 per hour; offers depend on experience, education, and skill set. Compensation is base salary and is not incentive eligible. The role is benefits eligible.

Requirements

• High school diploma, GED, secondary school education, or equivalent.
• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results, acting in the client’s best interest.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to improve clients’ financial lives.
• Confidence identifying solutions for new and existing clients based on their needs.
• Effective and confident communication and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on simple banking transactions using self-service technologies such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills to meet client needs.
• Ability to follow established processes and guidelines, act in clients’ and the bank’s best interests, and adhere to applicable laws and regulations.
• Efficient time and capacity management.
• Focus on results while acting in the client’s best interest.
• Availability to work weekends and/or extended hours, which may include scheduling at any financial center within a reasonable distance.

Nice To Haves

• Experience in financial services and knowledge of the financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate degree, such as business management, business administration, or finance.

Responsibilities

• Engage clients in the lobby and educate and assist them with transactions using self-service resources such as mobile banking, online banking, and ATMs.
• Accurately and efficiently process cash transactions for clients as needed.
• Build relationships with clients and understand their financial needs and priorities.
• Connect clients with solutions that meet their financial goals.
• Execute the bank’s risk culture and strive for operational excellence.
• Follow established processes and guidelines, acting in clients’ and the bank’s best interests and adhering to applicable laws and regulations.
• Partner with experts in small business, lending, and investments to grow business knowledge and networks.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

Benefits

• Benefits eligibility, including access to paid time off and resources and support for employees.
• Affordable, competitive, and flexible benefits supporting physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED