Relationship Banker - Central Valley Market

Bank of America • Madera, CA

3d • $25 - $27 • Onsite

About The Position

At Bank of America, Relationship Bankers help make financial lives better by delivering responsible growth and a culture of care for clients, teammates, communities, and shareholders. The bank emphasizes an inclusive workplace, career development, and an in-office culture that supports collaboration and engagement, with role-specific flexibility based on business needs.

This role engages clients in the lobby, educates them on and helps them use self-service resources such as mobile banking, online banking, and ATMs, and processes cash transactions accurately and efficiently as needed. Bankers have in-depth conversations to understand clients’ financial and life priorities and connect them with solutions that support their goals. The position is open across the Central Valley market. The specific Financial Center assignment is based on business needs; the employee trains at one center and may later move to another within a reasonable commuting distance of home, as permitted by law.

The role is based at the Madera Financial Center listed in the pay-transparency information, with scheduling potentially at any financial center within a reasonable distance. It is a first-shift position with 40 hours per week. The role is paid hourly within the stated range, with offers based on experience, education, and skill set; it is not incentive eligible and is currently benefits eligible.

Requirements

• High school diploma, GED, secondary school, or equivalent.
• Strong work ethic, motivation, self-starting approach, and focus on results and clients’ best interests.
• Ability to collaborate effectively and build and nurture strong relationships.
• Commitment to improving clients’ financial lives and confidence identifying solutions for new and existing clients based on their needs.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confidence educating clients on simple banking transactions through self-service technologies such as ATMs, online banking, and mobile banking.
• Strong critical-thinking and problem-solving skills.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Effective time and capacity management.
• Ability to work weekends and/or extended hours, potentially at any financial center within a reasonable distance.
• The position is subject to FDIC and Loan Originators laws or regulations restricting or prohibiting the hiring of individuals with certain specified criminal history.

Nice To Haves

• Experience in financial services and knowledge of financial services industry products and solutions.
• One year of demonstrated successful sales experience in a salary-plus-incentive environment with individual sales goals.
• Six months of cash-handling experience.
• Bachelor’s degree or business-relevant associate’s degree, such as business management, business administration, or finance.

Responsibilities

• Engage clients in the lobby and educate and assist them with transactions through self-service resources, including mobile banking, online banking, and ATMs.
• Accurately and efficiently process cash transactions for clients as needed.
• Build relationships with clients and conduct in-depth conversations to understand their financial and life priorities and connect them to solutions.
• Execute the bank’s risk culture and strive for operational excellence.
• Follow established processes and guidelines, acting in clients’ and the bank’s best interests and complying with applicable laws and regulations.
• Build business knowledge and a professional network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive a positive client experience and manage cash responsibilities.

Benefits

• Paid time off.
• Industry-leading benefits; this role is currently benefits eligible.
• Resources and support for employees’ physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED