Auto Appraiser Jobs

About The Position

Requirements

• High school diploma or GED.
• One year of auto physical damage appraisal or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
• Valid driver's license.

Nice To Haves

• Bachelor’s degree.
• Active adjuster license, where applicable.
• Two years of auto physical damage appraisal experience.
• Proficiency in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Strong verbal and written communication skills.
• Sound judgment and effective decision-making ability.
• Exceptional customer service skills and commitment to a positive customer experience throughout the claim process.
• Strong attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize in a fast-paced environment.
• Conflict resolution skills and the ability to facilitate productive discussions and reach equitable outcomes.
• Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
• Basic understanding of insurance principles and terminology, state insurance regulations, and claim handling requirements.
• Ability to learn quickly from experience and apply learning to new situations with speed and flexibility.

Responsibilities

• Inspect and assess vehicle damage from accidents, weather events, or other covered losses through virtual or on-site inspections at body shops or customer locations.
• Review estimates, conduct virtual inspections, and collaborate with repair facilities to support accuracy, consistency, and quality across claims.
• Prepare repair estimates using industry-standard estimating software to determine the parts, labor, and materials needed to restore vehicles to pre-loss condition.
• Evaluate and settle vehicle total losses by determining actual cash value through market research, comparable vehicle analysis, and valuation tools and methodologies.
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants to reach fair and timely resolutions while maintaining quality repair standards.
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators.
• Coordinate with claim representatives, body shops, and vendors on repairs, supplements, and coverage or repair-related issues.
• Explain the appraisal process, answer customer questions, help move claims toward timely resolution, and keep vehicle owners informed throughout the claim lifecycle.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly involving AI, while maintaining productivity and service quality.
• Perform other duties as assigned.

Benefits

• Employees are eligible for performance-based cash incentive awards.