Inside Auto Appraiser

Travelers • Tampa, FL

2d • $65,400 - $108,000

About The Position

The Inside Auto Appraiser virtually inspects damaged vehicles, estimates repair costs, works with direct repair partners to address vehicle damage, and determines and settles the actual cash value of total-loss vehicles. The role requires technical expertise in vehicle damage assessment, strong customer service, and the ability to work independently in a fast-paced environment. The appraiser also serves as a technical resource for auto claim staff, providing advice and direction to claim professionals on claim damages to support accurate, timely, and effective claim outcomes.

Requirements

• High school diploma or GED.
• One year of auto physical damage appraisal or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.

Nice To Haves

• Bachelor’s degree.
• Active adjuster license, where applicable.
• Two years of auto physical damage appraisal experience.
• Proficiency in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Strong verbal and written communication skills.
• Sound judgment and effective decision-making ability.
• Exceptional customer service skills and commitment to a positive customer experience.
• Strong attention to detail and organizational skills, including the ability to manage multiple tasks and priorities in a fast-paced environment.
• Conflict resolution skills and the ability to facilitate productive discussions and reach equitable outcomes.
• Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
• Basic understanding of insurance principles and terminology, state insurance regulations, and claim handling requirements.
• Ability to learn quickly from experience and apply learning to new situations with speed and flexibility.

Responsibilities

• Review and assess vehicle damage from accidents, weather events, or other covered losses through virtual inspections.
• Prepare repair estimates using industry-standard estimating software, including the cost of parts, labor, and materials.
• Evaluate and settle vehicle total losses by determining actual cash value through market research, comparable vehicle analysis, and valuation tools and methodologies.
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants while maintaining quality repair standards.
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators.
• Coordinate with Direct Repair partners, claim representatives, body shops, and vendors to arrange repairs, authorize supplements, and resolve coverage or repair-related issues.
• Explain the appraisal process, answer questions, and keep vehicle owners informed throughout the claim lifecycle.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly those involving AI, while maintaining productivity and service quality.
• May travel to on-site inspections and meet with customers.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members beginning the first day of employment.
• Dollar-for-dollar 401(k) match on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program contributions to a 401(k) account for eligible employees who make student loan payments.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED