Outside Auto Appraiser

Travelers • White Plains, NY

5d • Remote

About The Position

As an Outside Auto Appraiser, you inspect damaged vehicles, estimate repair costs, work with repair facilities, and determine and settle the actual cash value of total-loss vehicles to support accurate and timely claim settlements. The customer-facing role calls for technical expertise in vehicle damage assessment, strong customer service, and the ability to work independently in a fast-paced environment. You also serve as a technical resource to auto claim staff, advising claim professionals on damages to help achieve optimal outcomes.

The position is based remotely and involves work at residential and/or commercial locations, with a combination of mobile work, work from your primary residence, or work from the nearest Travelers office.

Requirements

• High school diploma or GED.
• At least one year of auto physical damage appraisal or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
• Valid driver's license.
• Bachelor’s degree is listed as an ideal qualification.
• Active adjuster license, where applicable.
• Proficiency in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Strong verbal and written communication skills.
• Ability to exercise sound judgment and make effective decisions.
• Strong customer service skills and commitment to a positive customer experience throughout the claim process.
• Strong attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize in a fast-paced environment.
• Conflict resolution skills and ability to facilitate productive discussions and reach equitable outcomes.
• Ability to manage stress, handle difficult situations, and remain composed and professional under pressure while taking accountability for decisions.
• Basic understanding of insurance principles and terminology, state insurance regulations, and claim-handling requirements.
• Ability to learn from experience and apply it to new situations with speed and flexibility.

Nice To Haves

• Bachelor’s degree.
• Active adjuster license, where applicable.
• Two years of auto physical damage appraisal experience.

Responsibilities

• Inspect and assess vehicle damage from accidents, weather events, and other covered losses through virtual or on-site inspections at body shops or customer locations.
• Review estimates, conduct virtual inspections, and collaborate with repair facilities to promote accuracy, consistency, and quality across claims.
• Prepare repair estimates using industry-standard estimating software to determine parts, labor, and material costs needed to restore vehicles to pre-loss condition.
• Evaluate and settle total-loss claims by determining actual cash value through market research, comparable vehicle analysis, and appropriate valuation tools and methodologies.
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants to reach fair and timely resolutions while maintaining quality repair standards.
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators to support accurate claim evaluation and protect company interests.
• Coordinate with claim representatives, body shops, and vendors on repairs, supplements, and coverage or repair-related issues.
• Explain the appraisal process, answer questions, help move claims toward timely resolution, and keep vehicle owners informed throughout the claim lifecycle.
• Adapt to technology implementations, system upgrades, and digital tool rollouts, particularly those involving AI, while maintaining productivity and service quality.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members beginning the first day of employment.
• Dollar-for-dollar 401(k) match on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, with an annual Travelers contribution to the employee’s 401(k) when the employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• At least 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources for wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED