Outside Auto Appraiser

Travelers • Marshfield, MA

9d • $65,400 - $108,000 • Remote

About The Position

The Outside Auto Appraiser physically inspects damaged vehicles, estimates repair costs, works with repair facilities, and determines and settles the actual cash value of total-loss vehicles to support accurate and timely claim settlements. This customer-facing role requires technical expertise in vehicle damage assessment, strong customer service skills, and the ability to work independently in a fast-paced environment. The appraiser also serves as a technical resource for auto claim staff, providing advice and direction on claim damages. The position is based remotely and involves work at residential and/or commercial locations, combining mobile work, work from the primary residence, or work from the nearest Travelers office.

Requirements

• High school diploma or GED.
• One year of auto physical damage appraisal or comparable claim-related experience, or successful completion of the required Travelers Claim Representative training program.
• Valid driver's license.

Nice To Haves

• Bachelor’s degree.
• Active adjuster license, where applicable.
• Two years of auto physical damage appraisal experience.
• Proficiency in claims management and estimating software, with advanced skills in Microsoft Office and enterprise technology systems and platforms.
• Strong verbal and written communication skills.
• Sound judgment and effective decision-making ability.
• Exceptional customer service skills and commitment to a positive customer experience throughout the claim process.
• Strong attention to detail and organizational skills, including the ability to manage multiple tasks and prioritize in a fast-paced environment.
• Conflict resolution skills, including the ability to facilitate productive discussions and reach equitable outcomes.
• Ability to manage stress, navigate difficult situations, maintain composure and professionalism under pressure, and take accountability for decisions.
• Basic understanding of insurance principles and terminology, state insurance regulations, and claim handling requirements.
• Ability to learn quickly from experience and apply it to new situations with speed and flexibility.

Responsibilities

• Inspect and assess vehicle damage from accidents, weather events, and other covered losses through virtual or on-site inspections at body shops or customer locations.
• Review estimates, conduct virtual inspections, and collaborate with repair facilities to promote accuracy, consistency, and quality across claims.
• Prepare repair estimates using industry-standard estimating software to determine parts, labor, and material costs needed to restore vehicles to pre-loss condition.
• Evaluate and settle total-loss claims by determining actual cash value through market research, comparable vehicle analysis, and valuation tools and methodologies.
• Negotiate repair costs and settlements with body shops, customers, and third-party claimants to achieve fair, timely resolutions while maintaining quality repair standards.
• Identify and document pre-existing damage, prior repairs, and potential fraud indicators.
• Coordinate repairs with claim representatives, body shops, and vendors; authorize supplements; and resolve coverage or repair-related issues.
• Explain the appraisal process, answer customer questions, help move claims toward timely resolution, and keep vehicle owners informed throughout the claim lifecycle.
• Adapt to new technology implementations, system upgrades, and digital tool rollouts, particularly those involving AI, while maintaining productivity and service quality.
• Perform other duties as assigned.

Benefits

• Health insurance coverage for eligible employees and family members from the first day of employment.
• Dollar-for-dollar 401(k) matching on contributions up to the first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program, through which Travelers makes an annual 401(k) contribution when an employee makes a student loan payment.
• Pension Plan funded 100% by Travelers.
• A minimum of 20 days of paid time off annually.
• Nine paid company holidays.
• Wellness program with tools, discounts, and resources supporting wellness goals and caregiving needs.
• Mental health program with access to free professional counseling, health coaching, and other resources.
• Matching Gift and Volunteer Rewards program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED