Claims Appraiser - Auto Estimatics
About The Position
State Farm is hiring an Auto Estimator to support auto claims by collecting vehicle information from repair shops or customers and preparing initial and supplemental estimates using photos or in-person inspections. The role may be the first point of contact for insureds, explaining coverage, estimating vehicle damage, and helping customers through the claims process while providing service. The position combines virtual work from home with field appointments at body shops and customer locations using a mobile office or vehicle. It is based in Suffolk County, New York, and candidates should live within commuting distance of the territory. Employees may be asked to work outside their assigned territory as business needs require. Hours of operation may change, and flexible shifts, overtime, or irregular hours may be required. Employees must complete required training and any applicable proficiency requirements, licensing exams, motor vehicle record checks, and background checks.
Requirements
- Experience in auto collision repair, auto damage estimating, and/or auto insurance appraising.
- Excellent customer service, critical thinking, and decision-making skills.
- Strong written and verbal communication skills.
- Ability to multitask across technical platforms.
- Accountability and resourcefulness.
- Physical agility to stoop, bend, and do some lifting to evaluate vehicle damage and create repair estimates.
- Valid driver's license.
- Successful completion of required training, applicable proficiency requirements and licensing exams, and required motor vehicle record and background checks.
Nice To Haves
- Motor Vehicle Physical Damage Appraiser License.
- Knowledge of CCC One and/or Mitchell.
- I-CAR Platinum Certification.
Responsibilities
- Collect vehicle information from repair shops or customers and complete initial and supplemental estimates using photos or in-person inspections.
- Meet with insureds, explain coverage, estimate vehicle damage, and help customers through the claims process.
- Use automated estimating systems to prepare repair estimates.
- Provide technical support to claim handlers on vehicle repair issues.
- Apply knowledge of market value and other factors affecting vehicle reparability.
- Evaluate bid content, photo documentation, vehicle damage, and causation issues.
- Answer inbound calls and make outbound calls to customers and repair shops.
- Provide customer service throughout the claims process and address inquiries and concerns promptly and professionally.
- Interact with parties who may express strong emotions or concerns about inspections or claim resolutions.
Benefits
- Potential yearly incentive pay up to 15% of base salary.
- Annual raise and bonus eligibility.
- Health and wellbeing programs, with State Farm paying most of the healthcare premium and offering multiple medical plan options.
- Vision, dental, telemedicine, and access to 24/7 mental health professionals.
- Training programs, tuition assistance, employee resource groups, and mentoring.
- Fertility, IVF, and adoption assistance.
- College coaching, national discount programs, financial workshops, and free financial coaching.
- Time off policies, initially up to 20 days annually, parental leave, paid holidays, a celebration day, life leave, bereavement leave, and community service/education support days.
- Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
- Free financial advisors and a 401(k) plan with company contributions of up to 7% of salary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
