Claims Appraiser - Auto Estimatics

State Farm•Gaithersburg, MD

13d•Remote

About The Position

State Farm is seeking an Auto Estimator to collect vehicle information from repair shops or customers and complete initial and supplemental estimates using photos or in-person inspections. The role may be the first point of contact for insured customers: explaining coverage, estimating vehicle damage, and helping them navigate the claims process while providing customer service. This is a remote-field position based in the Gaithersburg, Maryland territory. The employee works from home on virtual estimates and uses a mobile office or vehicle for in-person appointments with body shops and customers. Candidates should live within commuting distance of the territory and may be asked to work outside it as business needs require. Work shifts are flexible and may include overtime or irregular hours. Hours of operation may change according to business needs.

Requirements

Experience in auto collision repair, auto damage estimating, and/or auto insurance appraising.
Excellent customer service, critical thinking, and decision-making skills.
Strong written and verbal communication skills.
Ability to multitask across technical platforms.
Accountability and resourcefulness.
Physical agility to stoop, bend, and do some physical lifting to evaluate vehicle damage and create repair estimates.
Valid driver's license.
Successfully complete required training, applicable proficiency requirements and licensing exams, and required motor vehicle record and background checks.
Ability and willingness to work flexible shifts and, as requested, overtime or irregular hours.
Competitive candidates should live within commuting distance of the Gaithersburg, Maryland territory.

Nice To Haves

Motor Vehicle Physical Damage Appraiser License.
Knowledge of CCC One and/or Mitchell.
I-CAR Platinum Certification.

Responsibilities

Collect vehicle information from repair shops or customers and prepare initial and supplemental estimates using photos or in-person inspections.
Use automated estimating systems to prepare repair estimates.
Provide technical support to claim handlers on vehicle repair issues.
Apply knowledge of market value and other factors affecting reparability.
Evaluate bid content, photo documentation, vehicle damage, and causation issues.
Answer inbound calls and make outbound calls to customers and repair shops.
Provide customer service throughout the claims process and address inquiries and concerns promptly and professionally.
Explain coverage, estimate vehicle damage, and guide insureds through the claims process.
Occasionally interact with people expressing strong emotions or concerns about inspections or claim resolutions.

Benefits

401(k) plan with company contributions of up to 7% of salary.
Health insurance and healthcare plan options, including a high-deductible plan; State Farm pays most of the healthcare premium.
Dental and vision plans, telemedicine, and access to mental health professionals.
Life insurance.
Paid time off, initially up to 20 days annually, plus parental leave, paid holidays, celebration day, life leave, bereavement leave, and community service/education support days.
Annual merit increases and potential annual incentive pay up to 15% of base salary.
Tuition reimbursement and tuition assistance.
Training programs, employee resource groups, and mentoring.
Fertility, IVF, and adoption assistance.
College coaching, national discount programs, financial workshops, and financial coaching.
Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
Health and wellbeing programs.
Compensation based on a standard 38:45-hour work week.