Claims Appraiser - Auto Estimatics

State Farm•Erie, PA

12d•Remote

About The Position

State Farm is hiring a Claims Appraiser for Auto Estimatics. The role collects vehicle information from repair shops or customers and prepares initial and supplemental estimates using photos or in-person inspections. The appraiser may be the first point of contact for insureds, explaining coverage, estimating vehicle damage, and guiding customers through the claims process while providing service. The position uses automated estimating systems, supports claim handlers with vehicle repair issues, and evaluates market value, reparability, bid content, photo documentation, damage, and causation. It also involves inbound and outbound calls with customers and repair shops and responding professionally to inquiries and concerns, including potentially emotionally charged interactions. This is a Remote-Field position based in the Erie, Pennsylvania territory. Employees work from home for virtual estimates and use a mobile office or vehicle for in-person appointments with body shops and customers. Candidates should live within commuting distance of the territory and may be asked to work outside it as business needs dictate. Work shifts are flexible and may include overtime or irregular hours. The standard work week is 38 hours and 45 minutes.

Requirements

Experience in auto collision repair, auto damage estimating, and/or auto insurance appraisal.
Excellent customer service, critical thinking, and decision-making skills.
Strong written and verbal communication skills.
Ability to multitask across technical platforms.
Accountability and resourcefulness.
Physical agility for stooping, bending, and some physical lifting to evaluate vehicle damage and create repair estimates.
Valid driver's license; driving is an essential function of the job.
Successful completion of required training, applicable proficiency requirements, licensing exams, Motor Vehicle Record checks, and background checks required by applicable states.
Ability and willingness to work flexible shifts and, when requested, overtime and/or irregular hours.

Nice To Haves

Motor Vehicle Physical Damage Appraiser License.
Knowledge of CCC One and/or Mitchell.
I-CAR Platinum Certification.

Responsibilities

Collect vehicle information from repair shops or customers and complete initial and supplemental estimates through photos or in-person inspections.
Meet with insureds, explain coverage, estimate vehicle damage, and guide them through the claims process.
Use automated estimating systems to prepare repair estimates.
Provide technical support to claim handlers on vehicle repair issues.
Apply knowledge of market value and other factors affecting reparability.
Evaluate bid content, photo documentation, vehicle damage, and causation issues.
Answer inbound calls and make outbound calls to customers and repair shops.
Provide customer service throughout the claims process and address inquiries and concerns promptly and professionally.
Travel to in-person appointments with body shops and customers and, as business needs dictate, work outside the assigned territory.

Benefits

Potential yearly incentive pay up to 15% of base salary.
Annual raise and bonus eligibility.
Health plan options, with State Farm paying most of the healthcare premium; in-network preventive care is covered at 100%.
Vision, dental, telemedicine, and access to 24/7 mental health professionals.
Educational benefits, industry training programs, tuition assistance, employee resource groups, and mentoring.
Fertility, IVF, and adoption assistance; college coaching; national discount programs; financial workshops and coaching.
Time off policies, including initially earning up to 20 days annually, parental leave, paid holidays, celebration day, life leave, bereavement leave, and community service/education support days.
Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
401(k) plan with company contributions up to 7% of salary.
State Farm Federal Credit Union savings and financing options.