Claims Appraiser - Auto Estimatics

State Farm•Tallahassee, FL

5d•Remote

About The Position

State Farm is hiring a Claims Appraiser to estimate auto damage and support customers through the claims process. The role collects vehicle information from repair shops or customers and prepares initial and supplemental estimates using photos or in-person inspections. The appraiser may be a first point of contact for insureds, explaining coverage, estimating vehicle damage, and providing customer service throughout the claim. This is a remote-field position based in the Tallahassee, Florida territory. The employee alternates between working from home on virtual estimates and using a mobile office or vehicle for in-person appointments with body shops and customers. Candidates should live within commuting distance of the territory and may be asked to work outside it according to business needs. Hours of operation may change; employees must be willing to work flexible shifts and may be asked to work overtime or irregular hours.

Requirements

Experience in auto collision repair, auto damage estimating, and/or auto insurance appraisal.
Excellent customer service, critical-thinking, and decision-making skills.
Strong written and verbal communication skills.
Ability to multitask across technical platforms.
Accountability and resourcefulness.
Physical agility to stoop, bend, and do some physical lifting to evaluate vehicle damage and create repair estimates.
Valid driver's license; driving is an essential function of the job.
Successful completion of required training, applicable proficiency requirements and licensing exams, Motor Vehicle Record checks, and background checks required by applicable states.

Nice To Haves

Motor Vehicle Physical Damage Appraiser License.
Knowledge of CCC One and/or Mitchell.
I-CAR Platinum Certification.

Responsibilities

Collect vehicle information from repair shops or customers and complete initial and supplemental estimates using photos or in-person inspections.
Use automated estimating systems to prepare repair estimates.
Provide technical support to claim handlers on vehicle repair issues.
Apply knowledge of market value and other factors affecting vehicle reparability.
Evaluate bid content, photo documentation, vehicle damage, and causation issues.
Answer inbound calls and make outbound calls to customers and repair shops.
Provide customer service throughout the claims process, responding promptly and professionally to inquiries and concerns.
Interact with parties who may express strong emotions or concerns about inspections or claim resolutions.

Benefits

Competitive compensation, annual raise, and bonus; potential yearly incentive pay up to 15% of base salary.
Health and wellbeing programs, with State Farm paying most of the healthcare premium and offering multiple medical plan options.
Vision, dental, telemedicine, and access to 24/7 mental health professionals.
Educational benefits, including training programs and tuition assistance.
Employee resource groups and mentoring.
Fertility, IVF, and adoption assistance.
College coaching, national discount programs, financial workshops, and free financial coaching.
Generous time-off policies, initially up to 20 days annually, plus parental leave, paid holidays, a celebration day, life leave, bereavement leave, and community service/education support days.
Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
Free financial advisors and a 401(k) plan with company contributions of up to 7% of salary.