Claims Appraiser - Auto Estimatics
About The Position
As an Auto Estimator, you collect vehicle information from repair shops or customers and complete initial and supplemental estimates using photos or in-person inspections. You may be the first point of contact for insureds, explaining coverage, estimating vehicle damage, and helping them navigate the claims process while providing Remarkable® service. This is a remote-field position based in the Garden City, New York territory. You will work from home on virtual estimates and use a mobile office or vehicle for appointments with body shops and customers. Candidates should live within a commutable distance of the territory and may be asked to work outside it based on business needs. Hours of operation may change, and the role requires flexibility to work different shifts, overtime, or irregular hours as requested.
Requirements
- Experience in auto collision repair, auto damage estimating, and/or auto insurance appraising.
- Excellent customer service, critical thinking, and decision-making skills.
- Strong written and verbal communication skills.
- Ability to multitask across technical platforms.
- Accountability and resourcefulness.
- Physical agility to stoop, bend, and perform some lifting to evaluate vehicle damage and create repair estimates.
- Valid driver's license; driving is an essential function of the job.
- Successful completion of required training, applicable proficiency requirements, licensing exams, Motor Vehicle Record checks, and background checks.
Nice To Haves
- Motor Vehicle Physical Damage Appraiser License.
- Knowledge of CCC One and/or Mitchell.
- I-CAR Platinum Certification.
Responsibilities
- Collect vehicle information from repair shops or customers and complete initial and supplemental estimates using photos or in-person inspections.
- Meet with insureds, explain coverage, estimate vehicle damage, and guide them through the claims process.
- Use automated estimating systems to prepare repair estimates.
- Provide technical support to claim handlers on vehicle repair issues.
- Apply knowledge of market value and other factors affecting reparability.
- Evaluate bid content, photo documentation, vehicle damage, and causation issues.
- Answer inbound calls and make outbound calls to customers and repair shops.
- Provide customer service throughout the claims process and address inquiries and concerns promptly and professionally.
Benefits
- Potential yearly incentive pay up to 15% of base salary.
- Annual raise and bonus eligibility.
- Health and wellbeing programs, with State Farm paying most of the healthcare premium.
- Medical plan options, including a high-deductible plan, with 100% coverage for in-network preventive care.
- Vision, dental, telemedicine, and mental health services.
- Educational benefits, including training programs and tuition assistance.
- Employee resource groups and mentoring.
- Fertility, IVF, and adoption assistance.
- College coaching and national discount programs.
- Financial workshops and free financial coaching.
- Time-off policies, with the opportunity to initially earn up to 20 days annually.
- Parental leave, paid holidays, celebration day, life leave, bereavement leave, and community service or education support days.
- Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
- Free financial advisors and a 401(k) plan with company contributions of up to 7% of salary.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
