Claims Appraiser - Auto Estimatics

State Farm•Cape Girardeau, MO

13d•Remote

About The Position

As an Auto Estimator, you collect vehicle information from repair shops or customers and complete initial and supplemental estimates using photos or in-person inspections. You may be the first point of contact for insured customers, explaining coverage, estimating vehicle damage, and guiding them through the claims process while providing customer service. The role uses automated estimating systems, supports claim handlers on vehicle repair issues, and evaluates vehicle damage, repair bids, photo documentation, causation, market value, and reparability. This is a remote-field position based in the Cape Girardeau, Missouri territory. Work alternates between virtual estimates from home and in-person appointments with body shops and customers using a mobile office or vehicle. Candidates should live within commuting distance of the territory and may be asked to work outside it as business needs dictate. Work shifts are flexible and may include overtime or irregular hours. The standard work week is 38 hours and 45 minutes.

Requirements

Experience in auto collision repair, auto damage estimating, and/or auto insurance appraising.
Excellent customer service, critical thinking, and decision-making skills.
Strong written and verbal communication skills.
Ability to multitask across technical platforms.
Accountability and resourcefulness.
Physical agility to stoop, bend, and perform some lifting to evaluate vehicle damage and create repair estimates.
Valid driver's license; driving is an essential job function.
Successfully complete required training, applicable proficiency requirements, licensing exams, motor vehicle record checks, and background checks.
Competitive candidates should reside within commuting distance of the Cape Girardeau, Missouri territory.
Ability and willingness to work flexible shifts; overtime and irregular hours may be requested.

Nice To Haves

Motor Vehicle Physical Damage Appraiser License.
Knowledge of CCC One and/or Mitchell.
I-CAR Platinum Certification.

Responsibilities

Collect vehicle information from repair shops or customers and complete initial and supplemental estimates using photos or in-person inspections.
Meet with insured customers, explain coverage, estimate vehicle damage, and guide them through the claims process.
Use automated estimating systems to prepare repair estimates.
Provide technical support to claim handlers on vehicle repair issues.
Apply knowledge of market value and factors affecting vehicle reparability.
Evaluate repair bid content, photo documentation, vehicle damage, and causation issues.
Answer inbound calls and make outbound calls to customers and repair shops.
Provide customer service throughout the claims process and address inquiries and concerns promptly and professionally.
Occasionally interact with people expressing strong emotions or concerns about inspections or claim resolutions.

Benefits

Annual raise and bonus; potential yearly incentive pay up to 15% of base salary.
Health and wellbeing programs, with multiple healthcare plan options and most healthcare premiums paid by State Farm.
Vision, dental, telemedicine, and access to 24/7 mental health professionals.
Educational benefits, including training programs and tuition assistance.
Employee resource groups and mentoring.
Fertility, IVF, and adoption assistance.
College coaching, national discount programs, financial workshops, and free financial coaching.
Time-off policies, initially up to 20 days annually, parental leave, paid holidays, celebration day, life leave, bereavement leave, and community service/education support days.
Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
401(k) plan with company contributions of up to 7% of salary and access to free financial advisors.