Claims Appraiser - Auto Estimatics
About The Position
State Farm is hiring an Auto Estimator for a remote-field position in the Owensboro, Kentucky territory. The employee will work from home to complete virtual estimates and use a mobile office or vehicle for in-person appointments with body shops and customers. Candidates should live within a commutable distance of the territory and may be asked to work outside it based on business needs. The Auto Estimator gathers vehicle information from repair shops or customers and prepares initial and supplemental estimates using photos or in-person inspections. The role may involve being the first point of contact for insured customers, explaining coverage, evaluating vehicle damage, and guiding customers through the claims process while providing service. Employees must complete required training and applicable proficiency and licensing exams, and pass required motor vehicle record and background checks.
Requirements
- Experience in auto collision repair, auto damage estimating, and/or auto insurance appraisal.
- Excellent customer service, critical thinking, and decision-making skills.
- Strong written and verbal communication skills.
- Ability to multitask across technical platforms.
- Accountability and resourcefulness.
- Physical agility for stooping, bending, and some physical lifting to evaluate vehicle damage and create repair estimates.
- Valid driver's license; driving is an essential function of the job.
- Ability and willingness to work flexible shifts and, when requested, overtime or irregular hours.
- Successfully complete required training, applicable proficiency and licensing exams, and required MVR and background checks.
Nice To Haves
- Motor Vehicle Physical Damage Appraiser License.
- Knowledge of CCC One and/or Mitchell.
- I-CAR Platinum Certification.
Responsibilities
- Collect vehicle information from repair shops or customers and complete initial and supplemental estimates using photos or in-person inspections.
- Meet with insured customers, explain coverage, estimate vehicle damage, and help them through the claims process.
- Use automated estimating systems to prepare repair estimates.
- Provide technical support to claim handlers on vehicle repair issues.
- Apply knowledge of market value and other factors affecting reparability.
- Evaluate bid content and photo documentation, vehicle damage, and causation issues.
- Answer inbound calls and make outbound calls to customers and repair shops.
- Provide customer service throughout the claims process and address inquiries and concerns promptly and professionally.
- Interact as needed with parties expressing strong emotions or concerns about inspections or claim resolutions.
Benefits
- Annual raises and bonus eligibility.
- Health and wellbeing programs, with State Farm paying most of the healthcare premium.
- Multiple healthcare plan options, including a high-deductible plan.
- In-network preventive care covered at 100% under medical plans.
- Vision, dental, telemedicine, and 24/7 mental health professionals.
- Educational benefits, industry training programs, tuition assistance, employee resource groups, and mentoring.
- Fertility, IVF, and adoption assistance.
- College coaching, national discount programs, financial workshops, and free financial coaching.
- Time-off policies, including the opportunity to initially earn up to 20 days annually, parental leave, paid holidays, celebration day, life leave, bereavement leave, and community service/education support days.
- Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
- Free financial advisors and a 401(k) plan with company contributions of up to 7% of salary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
