Claims Appraiser - Auto Estimatics
About The Position
As an Auto Estimator, you collect vehicle information from repair shops or customers and complete initial and supplemental estimates using photos or in-person inspections. You may be the first point of contact for insured customers, explaining coverage, estimating vehicle damage, and guiding them through the claims process while providing customer service. This is a remote-field position based in Newport News, Virginia. The employee works from home on virtual estimates and uses a mobile office or vehicle for appointments with body shops and customers. Candidates should live within a commutable distance of the listed territory ZIP codes. Work may extend beyond the assigned territory as business needs dictate. Hours of operation may change, and employees must be able and willing to work flexible shifts and may be asked to work overtime or irregular hours.
Requirements
- Experience in auto collision repair, auto damage estimating, and/or auto insurance appraisal.
- Excellent customer service, critical thinking, and decision-making skills.
- Strong written and verbal communication skills.
- Ability to multitask across technical platforms.
- Accountability and resourcefulness.
- Physical agility to stoop, bend, and perform some lifting to evaluate vehicle damage and create repair estimates.
- Valid driver's license; driving is an essential function of the job.
- Successfully complete required training, applicable proficiency requirements, licensing exams, Motor Vehicle Record checks, and background checks.
Nice To Haves
- Motor Vehicle Physical Damage Appraiser License.
- Knowledge of CCC One and/or Mitchell.
- I-CAR Platinum Certification.
Responsibilities
- Collect vehicle information from repair shops or customers and complete initial and supplemental estimates via photos or in person.
- Meet with insured customers, explain coverage, estimate vehicle damage, and guide them through the claims process.
- Use automated estimating systems to prepare repair estimates.
- Provide technical support to claim handlers on vehicle repair issues.
- Apply knowledge of market value and other factors affecting vehicle reparability.
- Evaluate bid content, photo documentation, vehicle damage, and causation issues.
- Answer inbound calls and make outbound calls to customers and repair shops.
- Provide customer service throughout the claims process and address inquiries and concerns promptly and professionally.
- Occasionally interact with people who express strong emotions or concerns about inspections or claim resolutions.
Benefits
- Annual raise and bonus, with potential yearly incentive pay up to 15% of base salary.
- Health and wellbeing programs; State Farm pays most of the healthcare premium, with multiple medical plan options.
- In-network preventive care covered at 100% under medical plans.
- Vision, dental, telemedicine, and mental health services.
- Educational benefits, including training programs and tuition assistance.
- Employee resource groups and mentoring.
- Fertility, IVF, and adoption assistance.
- National discount programs, financial workshops, and financial coaching.
- Time off policies, initially up to 20 days annually, parental leave, paid holidays, celebration day, life leave, bereavement leave, and community service/education support days.
- Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
- 401(k) plan with company contributions up to 7% of salary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
