Attorney Jobs

About The Position

Requirements

• Excellent interpersonal, presentation, facilitation, analytical, organizational, and communication skills required
• Working knowledge of Excel, Word, and Outlook
• Consistent timeliness and regular attendance.
• Ability to work in an office environment, primarily on a computer.
• Ability to sit, stand, walk, talk on the telephone, attend in-person meetings, type, and work with paper/files, etc.
• Ability to see information in print and/or electronically.

Nice To Haves

• 3-5 years of multi-unit retail HR or similar Associate Relations Call Center/Shared Services experience
• Workplace Investigations Training
• Knowledge of NLRB-related issues
• Degree(s) in Business Administration, Organization Development, Human Resources, or other related field

Responsibilities

• Mitigate risk for the company and drive engagement by managing timely responses to Associate concerns raised through open-door channels.
• Execute prompt, timely, thorough, and proactive responses to Alertlines, 3rd party charges, Associate correspondence, social media, or any actionable trends identified through Case Management requiring on-site or remote investigative activity.
• Provide Associate Relations support for critical incidents such as suicidal associates and domestic violence.
• Support after-hours critical incident coverage as assigned.
• Coach and counsel business unit leadership on managing Associate Relations issues.
• Facilitate Key People Processes and Approachable Leadership training or conduct Climate Surveys in response to Associate Engagement results.
• Through the investigation process, monitor, validate, and ensure compliance with internal HR policies and procedures and external local, state, and federal laws.
• Follow all HR Services processes and work with the HR Services Leadership team and legal partners to provide documentation, reports, or investigative case files or records as needed.
• Conduct on-site/remote investigations as assigned by the Associate Relations Case Manager identified through Case Management, Alertline, 3rd party channels, social media, associate correspondence, or other vehicles.
• Conduct investigations for all shifts for the business units HR Services supports.
• Follow HR Services investigation and response processes to ensure consistency and mitigate risk.
• Enter case notes and supporting documentation, including reporting and video from investigations into the Case Management system daily and in a timely/thorough manner.
• Work closely with the HR Services team to ensure cross-functional sharing of activities and outcomes.
• Run reporting and provide related documents such as case management history, compliance sign-offs, etc., to assist in responding to 3rd party claims agency/attorney charges.
• Conduct investigations as needed for further case closure.
• Respond on site as necessary to any crises working with the LP and 3rd party – Magellan.
• Conduct Domestic/Intimate Partner Interactives and follow established protocols.
• Respond to cases involving Suicidal Associates by following established protocols.
• Lead First Responder process.
• Through investigations, monitor that stores are proactively executing a Pro-Associate culture.
• Advise on Corrective Action Guideline adherence and counsel Store Management on policy violation disciplinary action to ensure consistency.
• Interpret personnel policy.
• Assist Field Leadership in redirecting Associates when necessary and formulating action plans with managers when potential associate problems are identified.
• Develop self by staying abreast of HR techniques and trends.
• Respond (within 48 business hours – 24 business hours for Sexual Harassment) to all case management, critical incidents, 3rd Party charges, or other forms of notification relating to Associate relations allegations.
• Meet established service level expectations, including expected case closure productivity and days to close goals.
• Follow all HR Services Investigation and Communication processes.
• Ensure Final Pay and effective scheduling within guidelines.
• Recommend follow-up on appropriate disciplinary action for repeat compliance issues.
• Work with legal to help support as needed in the research and documentation of any state or federal agency complaints and coordinate response with legal counsel.
• Stay abreast of regional, state, or federal AR-related legislation and changes that may affect company policy/procedure.
• Conduct or follow up on ADA regulations and Interactives as necessary to ensure compliance.
• Conduct training workshops and seminars as needed.
• Recommend human resource policy, and process improvement recommendations to the supervisor in response to changing needs or trends.
• Assess training, benefits, wages, labor, and associate relations needs and communicate recommendations to business partners as part of the investigation process.
• Initiate analysis/reports / statistical data as part of the investigation process and use this data to support findings and identify trends.
• Guide business unit leaders as needed in implementing and communicating Human Resources, compensation, and benefit policies and procedures.
• Act as liaison between business units (corporate, stores, DCs) for training, benefits, labor, and associate relations needs.
• Perform special projects and other duties as assigned.