Personal Banker Associate I
Fifth Third Bank • Greenwood, IN7d • Onsite
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Personal Banker Associate I - South Indy Region
Fifth Third Bank•Greenwood, IN
•Onsite
About The Position
Selected candidates are intended to become a Retail Personal Banker I after completing a 4–8 week onboarding and education program, including rotations in operations and Sales & Service. The program concludes with a certification that allows candidates to demonstrate the skills needed for a role in the Retail Personal Banker job family. The Personal Banker I is a financial center position that uses a consultative sales process to identify and meet customers’ and prospects’ financial needs. The role focuses on acquiring new households and deepening existing customer relationships through activities such as lobby leadership, aisle time, and tele-consulting. It also processes teller transactions and works as part of the platform staff. The position is accountable for managing risk, following policies and procedures, and acting in customers’ and colleagues’ best interests. It works within the Bank’s risk appetite to identify, assess, manage, monitor, and report risks. The role has no supervisory responsibilities. The position is based in Greenwood, Indiana. The working environment is a normal office environment, with extended computer-screen viewing. The program requires travel within the affiliate for training, scheduling flexibility, and travel outside the affiliate for classroom training sessions.
Requirements
- College degree or work experience providing transferable skills, or a combination of education and experience.
- Ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers.
- Ability to demonstrate understanding of advanced math functions for analyzing credit and financial information.
- Ability to professionally represent Fifth Third Bank in appearance and verbal and written communication.
- Ability to develop working knowledge of Retail policies and procedures and use sound judgment in decision-making.
- S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.
Nice To Haves
- Experience in the financial industry is preferred.
Responsibilities
- Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify current and future financial needs.
- Maintain in-depth knowledge of Retail consumer and small business products and services, and recommend appropriate solutions.
- Use CAMP and other approved marketing tools to contact customers proactively and schedule periodic financial reviews.
- Cross-sell to existing customers and participate in directed outside sales activities, including onsite presentations, business sales calls, and community financial-literacy events.
- Build working relationships with assigned Mortgage, Small Business, Commercial, and Investment partners, and refer customers as appropriate.
- Meet or exceed customer experience and individual or team production goals, and support year-over-year revenue growth as measured by the Financial Center P&L.
- Guide CSRs on the sales and referral process.
- Promote customer satisfaction through a friendly, helpful, professional demeanor; answer customer questions confidently and take ownership of customer issues.
- Protect confidential business information and follow the Bancorp Code of Business Conduct and Ethics and related policies.
- Follow established policies and procedures when opening and servicing Retail products.
- Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
- Participate in opening and closing the Financial Center or Bank Mart as directed by the Financial Center Manager.
- Stay current on Retail procedures for mitigating fraud and unnecessary risk or exposure.
- Complete the onboarding and education program, including operations and Sales & Service rotations, and demonstrate required skills in the concluding certification.
- Follow risk-management practices by exchanging ideas and opinions, raising concerns, and complying with policies and procedures.
Benefits
- Comprehensive benefits designed to support employees’ and families’ physical, financial, emotional, and social well-being.
- Differentiated compensation offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
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