Associate Banker

East West Bank•Artesia, CA

About The Position

East West Bank’s Associate Banker is part of a customer-focused team delivering a high-quality, high-touch, and high-tech relationship banking experience. The role helps customers with everyday financial needs, recommends products suited to their needs, connects them with subject matter experts in Wealth Management, Mortgage, and Commercial teams, and introduces them to the bank’s technology products. The bank provides ongoing training to develop business knowledge, digital skills, and customer relationships.

Requirements

High school diploma or GED required.
One year of recent customer service and cash handling experience.
Ability to learn products, services, and procedures quickly and accurately.
Strong customer service skills.
Strong attention to detail and time management skills.
Proficiency in Microsoft Word and Excel.
Flexibility to work weekends when needed.
Legal authorization to work in the United States; visa sponsorship is not offered at this time.

Nice To Haves

Bachelor’s degree highly preferred.
One year of previous teller or new account experience in a banking institution preferred.

Responsibilities

Assist customers with financial transactions, including cash withdrawals, deposits, transfers, loan and credit card payments, wire transfers, and foreign currency exchange.
Document large deposits over Currency Transaction Reports.
Identify fraudulent activity to prevent potential loss to the bank.
Complete financial transactions accurately and efficiently while complying with policies, procedures, and regulatory and banking requirements.
Maintain relationships with existing customers and cultivate new customer relationships.
Cross-sell and refer bank products, including depository products, wealth management, and mortgage, based on customers’ needs.
Use digital resources and technologies to improve clients’ digital banking experience.
Educate clients on conducting banking transactions online, through the mobile app, and via self-service portals.
Learn and adapt to new processes and technology platforms quickly.
Perform other duties as assigned.