Associate Banker

Bank of Montreal•Torrance, CA

7d•Onsite

About The Position

The Associate Banker delivers exceptional service to BMO customers and prospects by identifying their needs and providing guidance on financial solutions that are in their best interests. Working collaboratively with branch colleagues and BMO partners, the role supports customer experience and business objectives, including identifying opportunities to grow customer relationships beyond personal banking. The Associate Banker welcomes and guides customers in the branch lobby, discusses banking services and digital or self-service options, and provides personal banking and investment advice as appropriate. The role handles transaction needs, reviews customer profiles, and has needs-based conversations about everyday banking and credit cards. It also supports branch operations, such as inventory management, escalated service requests, application follow-ups, filing, and opening and closing activities. The role contributes to business results and ongoing improvements to the customer experience. Work may take place at multiple branches or through different channels depending on market needs; the schedule may vary from week to week in days, hours, and shifts. The Associate Banker follows risk and compliance processes, protects customer assets and privacy, maintains knowledge of banking products and the regulatory environment, and identifies and reports suspicious activity that may relate to money laundering. Broader duties may be assigned as needed.

Requirements

Typically 1–2 years of relevant experience and/or certification in a related field of study, or an equivalent combination of education and experience.
Some experience in consultative customer service or sales, with a drive to deliver a personal customer experience.
Confident and experienced in using social media, tablets, smartphones, online tools, and applications.
Basic knowledge of specialized sales and business banking solutions to refer customers to specialists.
Passion for helping customers and delivering a personal customer experience.
Ability to focus on results and thrive in a consultative sales and team-based environment.
Resourcefulness and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
Listening, problem-solving, and flexible, creative response skills.
Basic specialized knowledge.
Good verbal and written communication skills.
Good organizational skills.
Good collaboration and teamwork skills.
Good analytical and problem-solving skills.
For Canada: Registration to sell investment products must be completed or in progress, and completed within 12 months, as appropriate for the jurisdiction.

Responsibilities

Deliver exceptional service to BMO customers and prospects, identifying their needs and recommending financial solutions in their best interests.
Collaborate with branch colleagues and BMO partners to achieve business objectives and deliver the desired customer experience.
Identify referral opportunities to grow customers’ relationships with BMO beyond personal banking.
Welcome and guide customers in the branch lobby and advise them on digital and self-service banking options.
Conduct customer conversations about banking services and recommend alternative banking channels and personal banking or investment advice as appropriate.
Meet customers’ transaction-based needs with seamless execution.
Review customer profiles and discuss everyday banking plans, credit card needs, and potential opportunities.
Support branch operations, including inventory management, escalated service requests, application follow-ups, filing, and opening and closing activities.
Integrate relevant marketing promotions and programs into customer conversations.
Organize work information to ensure accuracy and completeness, and look for creative ways to personalize and improve the customer experience.
Work at multiple branches or through different channels as market needs require, with a schedule that may vary by week.
Follow risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in customers’ best interests.
Maintain current knowledge of personal banking products, practices, trends, and the legal and regulatory environment.
Identify and report suspicious patterns of activity suspected to be related to money laundering.
Protect the Bank’s assets and comply with applicable legal, regulatory, and ethical requirements.
Analyze issues, determine next steps, and escalate as required; take sound, risk-informed decisions consistent with the Risk Management Framework and approved Risk Appetite.