Associate Banker I- Berlin, NJ (20 hours)

TD Bank•Berlin, NJ

2d•Onsite

About The Position

The Associate Banker I brings TD’s relationship-driven banking experience to life by serving as a trusted guide for clients. The role delivers everyday banking accurately and clearly, helps clients feel informed and supported in pursuing their financial goals, and upholds the bank’s risk and regulatory standards. As the financial center’s first point of contact and hospitality ambassador, the Associate Banker manages client flow and inquiries, completes transactions, identifies client needs, and connects clients with appropriate partners and solutions. The role also follows operational, AML, identification-verification, documentation, and other compliance requirements while contributing to team performance and a positive work environment.

Requirements

High school diploma or GED.
At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays, as scheduled.
Ability to complete required job-related training upon hire.
Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Demonstrated effective problem-solving skills.
Demonstrated ability to schedule and prioritize work, work independently, and meet deadlines.
Sound judgment in decision-making and problem-solving.
Proficiency in Microsoft Office.

Nice To Haves

Teller or cash-handling experience in a client-facing role or financial institution.
Notary License.

Responsibilities

Manage in-person and phone client flow, serve as the first point of contact for inquiries, resolve routine issues, and refer clients to appropriate partners.
Provide a consistent, relationship-driven client experience aligned with TD’s service strategy and build trust through personalized, client-first interactions.
Complete accurate and efficient everyday banking transactions and multi-step activities within established financial limits.
Identify client needs and opportunities, educate clients about banking products, services, and digital self-service options, recommend appropriate solutions, and connect clients to specialists when needed.
Balance client needs with sound judgment, policy adherence, and risk awareness to ensure compliant outcomes.
Maintain compliance with company guidelines and regulations, including AML requirements, client identification verification, data integrity, authentication, and documentation standards.
Identify potential discrepancies, material changes, and risk indicators, and escalate them according to policy and procedure.
Follow TD’s code of conduct and ethical standards and safeguard clients, colleagues, and the Bank.
Complete required training and strengthen risk and compliance knowledge.
Contribute to a positive team environment, participate in performance and development activities, share insights and best practices, and collaborate with team members.