Associate Banker I - 20 hours - Pittsfield

TD•Pittsfield, MA

1d•$22 - $28•Onsite

About The Position

The Associate Banker I is a banking professional at a TD store location who delivers the bank’s customer experience by completing everyday transactions accurately and providing advice and education on services, products, and tools. The role works across teller-line and platform activities, including opening and closing personal deposit accounts, resolving debit- and credit-card issues, supporting Regulation E matters, and assisting customers with mobile and online banking. The Associate Banker understands customers’ financial needs, builds relationships, and provides consultative guidance and recommendations. The role uses TD systems and tools to attract and retain customers, identify opportunities to explain products and services, and refer customers to appropriate experts or internal partners. Lead-management work can include managing self-generated, partner, retail-to-retail, and campaign leads; conducting customer outreach; and scheduling or hosting appointments. The position also supports lobby flow and customer wait times, processes cash and account transactions, maintains cash-drawer controls, and follows established policies, procedures, compliance requirements, and risk controls. The Associate Banker contributes to a collaborative, inclusive team environment and participates in training, performance, and career-development activities. This is a 20-hour position in Pittsfield, Massachusetts. The listed pay range is $22.00–$27.75 per hour.

Requirements

High school diploma or GED.
One year of experience working with customers in any capacity; experience may be demonstrated through volunteering, education, or military experience.
Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to be concise, clear, and consistent.
Demonstrated problem-solving skills and sound judgment in decision-making.
Ability to schedule and prioritize work, work independently, and meet deadlines.
Proficiency in Microsoft Office.
Ability to complete required teller training and the first part of platform training upon hire.
Ability to perform the physical activities described for the role, including frequent sitting, standing, and walking; continuous multitasking, operating standard office equipment, and concentrating for long periods; and occasional lifting and carrying.

Nice To Haves

Demonstrated customer service skills.
Teller experience.
Notary license.

Responsibilities

Complete everyday banking transactions accurately on the teller line or platform, including cash, deposits, withdrawals, check cashing, and account-service requests.
Open, close, and service personal deposit accounts; assist with debit- and credit-card issues, Regulation E, and mobile and online banking.
Identify customers’ financial needs, educate them about relevant products, services, and tools, and provide advice or referrals to appropriate colleagues and partners.
Build and deepen customer relationships through active listening, proactive recommendations, lead management, customer outreach, and appointment setting or hosting.
Manage customer wait times and meetings by scheduling, rescheduling, or canceling appointments; support lobby leadership and customer walk-in traffic.
Maintain cash drawers and teller cash recyclers, observe cash limits, secure cash, and complete required balancing and open/close procedures.
Apply customer authentication, due diligence, compliance, risk, and control procedures to transactions and account openings.
Complete required job-specific and compliance training, follow TD’s Code of Conduct and policies, and maintain appropriate records and responses for audit, regulatory, and compliance matters.
Collaborate with team members, contribute to a positive and inclusive work environment, participate in performance and development activities, and seek opportunities to improve work quality.
May train and mentor newer colleagues.