Associate Banker I - 30 hours - Pittsfield

TD•Pittsfield, MA

1d•$22 - $28•Onsite

About The Position

The Associate Banker I is a banking professional who helps deliver TD’s brand promise at a store location. The role completes everyday banking transactions accurately and provides customers with advice, education, and guidance on services, products, and tools to help them achieve their financial goals. The position works across teller-line and platform activities, including account servicing and opening, and uses TD systems to develop customer relationships, identify needs, make recommendations, and refer customers to the appropriate experts. The Associate Banker provides customer service and lobby support, manages appointments and referrals, and performs operational and cash-handling activities in accordance with company procedures, regulatory requirements, and risk controls. The role contributes to a positive and inclusive team environment, participates in development activities, and may train or mentor newer colleagues.

Requirements

High school diploma or GED.
One year of experience working with customers in any capacity; experience may be demonstrated through volunteering, education, or military experience.
Ability to work scheduled operating hours, including evenings, weekends, and holidays.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
Excellent communication skills, with the ability to communicate concisely, clearly, and consistently.
Effective problem-solving skills and sound judgment in decision-making.
Ability to schedule and prioritize work and work independently within deadlines.
Proficiency in Microsoft Office.
Ability to complete required Teller training and Part 1 of platform training after hire.

Nice To Haves

Demonstrated customer service skills.
Teller experience.
Notary license.

Responsibilities

Process customer transactions accurately on the teller line or platform, including deposits, withdrawals, check cashing, and other everyday banking requests.
Open, close, and service personal deposit accounts; assist with debit or credit card issues, Regulation E, and mobile and online banking.
Build customer relationships through active listening, financial advice, educational support, product recommendations, and appropriate referrals.
Identify customer needs and promote or educate customers about banking products, services, and tools.
Manage self-generated, partner, retail-to-retail, and campaign leads; conduct customer outreach, set or host appointments, and prioritize leads.
Manage customer wait times and appointments, support lobby leadership, and direct walk-in traffic or customer inquiries to the appropriate expert.
Accurately manage cash drawers and teller cash recyclers, maintain cash limits, secure cash, and balance cash drawers and stations.
Follow customer authentication, due diligence, compliance, risk, control, audit, regulatory, and recordkeeping requirements.
Complete required job-specific and compliance training and follow TD policies, procedures, and Code of Conduct.
Contribute to a positive team environment, collaborate with colleagues, pursue development, and model quality service.
May train and mentor newer colleagues.