Associate Banker I - West Orange (30 hours)

TD Bank • West Orange, NJ

1d • Onsite

About The Position

The Associate Banker I brings TD’s relationship-driven banking experience to life by serving as a trusted guide for clients. The role delivers everyday banking accurately and clearly, helps clients feel informed and supported in pursuing financial goals, and upholds risk and regulatory standards. As a financial center’s hospitality ambassador and first point of contact, the Associate Banker manages client flow, responds to inquiries, completes transactions, identifies client needs, and connects clients with appropriate partners. The role also educates clients about banking products, services, and digital capabilities while maintaining compliance and protecting client relationships.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills and ability to handle multiple tasks in a fast-paced environment.
• Clear, concise, and consistent communication skills.
• Demonstrated problem-solving skills.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Sound judgment in decision-making and problem-solving.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.

Responsibilities

• Serve as the first point of contact for clients and manage in-person and phone traffic flow.
• Deliver a high-touch, relationship-driven client experience aligned with TD’s service strategy.
• Complete accurate and efficient everyday banking transactions and multi-step activities within established financial limits.
• Identify client needs and opportunities, educate clients about relevant banking products, services, and self-service solutions, and refer them to appropriate partners or specialists.
• Create personalized interactions that build trust and support clients’ financial goals and well-being.
• Use sound judgment, policy adherence, and risk awareness to resolve routine issues and escalate non-standard matters appropriately.
• Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and regulatory requirements.
• Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to a positive team environment, collaborate with colleagues, and share insights and best practices.
• Participate in performance and development activities and take accountability for outcomes.
• Act in accordance with TD’s code of conduct and ethical standards.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training and onboarding
• Online learning platform and mentoring programs
• Variable compensation or incentive awards may be available, including cash and/or equity incentive awards through participation in an incentive plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED