Assistant Jobs

About The Position

Requirements

• Graduation and certification from an accredited school of Medical Assisting in lieu of education, Clinical education and/or experience may be substituted for MA certificate
• Three (3) years of experience in a hospital or medical business office setting
• Ability to multi-task
• Proficient typing/keyboarding skills

Nice To Haves

• Supervisory and/or leadership experience preferred

Responsibilities

• Schedules patient appointments and enters required information in the computer system accurately and timely.
• Obtains demographic, insurance, and financial information from the patient or guarantor and enters it into the computer system with a high degree of accuracy.
• Explains all required forms to the patient or guarantor and obtains necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing the Compliance System, communicating information to the patient or guarantor, and obtaining necessary signatures.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options, and screening for eligibility.
• Completes complex financial counseling, including the review and submission of charity applications.
• Identifies alternative resources for financial reimbursement.
• Verifies insurance eligibility and benefits, ensuring all notifications and authorizations are completed within the required timeframes.
• Posts payments in the computer system and generates appropriate patient receipts.
• Monitors, reviews, and resolves patient account issues on assigned reports.
• Performs account analysis and trending.
• Completes quality review and monitors for process improvement opportunities.
• Functions as a team leader in the department by ensuring daily processes are complete, scheduling employees, providing answers to employee questions, and assisting in employee orientation and training.
• Communicates effectively and professionally with Physicians, Care Management, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families.
• Completes thorough and accurate documentation.
• Adheres to all Memorial Hermann policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Delivers appropriate care to patients, at a competent level, including specialized skills (i.e. EKG, IV Therapy initiation, blood administration, and/or unit-defined specialized skills), and the age and needs of the patient/population served.
• Collaborates with the multidisciplinary team while making clinical decisions in the delivery of patient care; supports and collaborates with the Registered Nurse or Physician in providing direction to the healthcare team.
• Serves as mentor and team lead to less experienced staff.
• Ensures safe care to patients, staff, and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity, and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
• Other duties as assigned.