Assistant Jobs

About The Position

Requirements

• Must be at least 21 years of age.
• Associate degree (A.A) from an accredited college or university; one to two years in a Slot leadership role; or equivalent combination of education and experience.
• Must be able to work all shifts including holidays, nights, weekends according to business needs.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must have excellent verbal and written communication skills.
• Must be proficient in Microsoft Office (Excel, Word, Outlook, Excel).
• Must have knowledge of Slot operating systems.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must be able to obtain a Gaming Permit.

Responsibilities

• Responsible for supervising and managing staff in the Slot Technical department.
• Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of department customer service goals.
• Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift.
• Partners with operational leaders to ensure slot projects and moves are aligned with business strategy for the property.
• Makes suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift.
• Assists Hollywood Casino Gulf Coast as needed with slot moves or slot related projects as needed.
• Shares responsibility for layouts to installations of slot machines.
• Schedules and as needed completes preventative maintenance of slot machines.
• Assists with scheduling and as needed completes tasks of troubleshooting and repair of machine malfunctions and player tracking system problems.
• Writes correspondence needed to move, convert, or install slot related equipment.
• Assists in the repair, maintenance and performance of all slots and related gaming equipment.
• Ensure all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements.
• Carries out the development, execution, and measurement of departmental service standards for the Slot Technical team.
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Manages work procedures and expedites workflow.
• Provides recommendation for employee performance (disciplining, coaching, and counseling).

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off