Assistant Director Jobs

About The Position

Requirements

• Associates degree or related certification required; Bachelor’s degree preferred.
• Two (2) years related work experience administering social services.
• Strong commitment to BMAC’s mission of building thriving communities with food, housing, and hope and BMAC’s values of hope, integrity, compassion, collaboration, and community.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively with diverse populations, including LGBTQ and people of color, as well as individuals of all ages and ability levels.
• Ability to work well with people in crisis and to assess and prioritize needs using trauma-informed approaches.
• Understanding of, and ability to work collaboratively with, a variety of community resources and partners and with other BMAC programs.
• Ability to advocate for services and those in need.
• Excellent innovation, time management, organizational and recordkeeping skills.
• Ability to think creatively and work independently.
• Excellent written and verbal communication skills,
• Functional knowledge of case management practices.
• Functional understanding of family budgeting.
• Proficient with MS Office products, including Outlook, Word, Excel, and Teams.
• Ability to learn/use HMIS and CAP60 software to enter and maintain accurate client records.
• Knowledge of landlord/tenant law, low-income & subsidized housing programs, mental health issues, trauma, alcohol and drug abuse issues and treatment resources, and poverty issues.
• Ability to maintain confidentiality, set appropriate client boundaries with tact and respect, and exercise sound judgement.
• Ability to understand and abide by the federal Fair Housing Act and related laws.
• Complete the education requirements as outlined by the U.S. Department of Housing and Urban Development, OR complete the HUD minimum training requirements within 12 months of initial hiring.
• Employee must provide their own vehicle for travel and current auto insurance.
• Valid state driver’s license by time of hire with a good driving record. Mileage will be reimbursed according to the current IRS mileage rate.

Nice To Haves

• Relevant experience and/or education may be substituted for either education or work history.
• Experience working with at-risk individuals, older adults, including BIPOC and LGBTQIA+ populations, individuals facing homelessness or needing other social services.
• Familiarity with housing issues and resources, including knowledge of landlord/tenant law and community resources and advocacy
• Bilingual (English/Spanish) strongly preferred.
• American Association of Service Coordinators (AASC) certification is preferred.

Responsibilities

• Complete thorough voluntary intakes of all residents, including medical, next of kin, contact numbers, pets, etc. Establish a general outline of needs, such as health, psychological, social, informing and assisting each resident in appropriate contacts.
• Conduct research daily, analyzing and researching residents’ and the community’s resources and capabilities.
• Maintain secured files on all residents, available only to the resident and Housing Services Director.
• Complete case management reports for each client as required in HUD and CAP60.
• Complete all data entry and HUD reports as required.
• Maintain a file of forms and applications required by service providers so that residents can more easily access services.
• Monitor the ongoing provision of services from BMAC and other agencies and keep the case management and provider agency current with the progress of individual clients. Manage the provision of supportive services when appropriate.
• Serve as a liaison to community agencies, network with community providers, and seek new services available to residents.
• Develop, maintain and regularly update a Resource Directory including lists of state and local service providers—both private nonprofit and public agencies—that residents may contact for assistance. The directory should cover many categories; examples include meals-on-wheels, transportation, home health aides, homemakers, financial assistance, counseling, preventive health screenings, recreation and education providers, etc.
• Seek and establish new contacts and/or services to better assist residents.
• Seek input from clients/residents about their needs and interests, using that to help further develop the Resource Directory and linkages.
• Help/facilities residents to obtain benefits for SSI, Medicare, Medicaid, food coupons, prescription drug coverage, and other related governmental or state assistance.
• Help/facilities residents to obtain equipment and devices such as walkers, wheelchairs, talking books, visual aids, grab bars, devices for impaired hearing, service animals, and other related aids.
• Arrange for housekeeping services, transportation, meals, counseling, visiting nurses, personal assistance, legal advocacy, preventive health screening/wellness and other health-related issues.
• Form resident organizations within the property if the residents are interested. Such groups may assist residents in planning social events, organizing activities, and discussing daily life issues.
• Form, build and/or access support groups (such as for grief, illness, depression, etc.).
• Mediate inter-resident disputes.
• Assist property managers/staff and residents regarding safety or accessibility problems.
• Meet with property managers/staff about issues related to aging in place and service coordination to help them better work with and assist the residents.
• Assist case managers when requested, avoiding any liability issues.
• Fulfill educational requirements as outlined by HUD. The training guidelines enhance the service coordinator’s current level of knowledge and skills that will improve his/her effectiveness in working with residents.
• Acquire and maintain membership in, and training through, the American Association of Service Coordinators (AASC).
• Each year, obtain a minimum 12 education training hours in fields/topics related to the job position.
• Organize/sponsor educational events on various topics, such as health care, agency support, life skills, referral sources, etc.
• Provide residents with other information regarding community agencies and service providers. This can take the form of organizing presentations/events; distributing/posting consumer materials; maintaining bulletin board or an information center with appropriate materials.
• As appropriate, discuss with BMAC staff the particular client population(s). This would most likely be during Housing Services Division meetings, all staff meetings, or with other client services staff.
• Carry a BMAC-issued cell phone.
• Keep Director of Health & Homes and Senior Director of Housing Services and Operations informed of all major situations.
• Meet and maintain education requirements as outlined by HUD and any additional education/training required by BMAC. This includes a minimum of 12 education hours per year in a job-related field.
• Meet short- and long-term goals set by the Director of Health & Homes.
• Performs other related duties as assigned

Benefits

• Medical/Vision Dental Insurance
• Life Insurance
• Short/Long-Term Disability
• Employee Assistance Program
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Flexible Time Off (FTO)
• 12 paid holidays
• Other Paid Leave
• Voting Leave
• Bereavement Leave
• Jury Duty Leave
• Workers Compensation