Assistant Director Jobs

About The Position

Requirements

• High school diploma required.
• 2–4 years of related experience in student housing assignments, operations or administration, property management operations, or office management.
• Ability to work independently and collaboratively with other staff members.
• Ability to manage confidential and sensitive matters with discretion and sound judgment.
• Strong customer-service skills, including the ability to resolve issues and escalate concerns appropriately.
• Organizational, time-management, and prioritization skills in a fast-paced environment.
• Excellent oral and written interpersonal and communication skills.
• Strong computer proficiency, including Word, Excel, Outlook, and other software systems.
• Knowledge of or ability to learn student housing software systems.
• Knowledge and understanding of organizational structure, workflow, and operating procedures.
• Knowledge of administrative and clerical procedures and systems, including file and records management, form design, and office procedures and terminology.
• Ability to operate standard office equipment, including computers, video monitoring systems, copiers, and printers.
• Ability to move and lift up to 35 pounds.
• Ability to work 100% in-office, Monday through Friday, during posted office hours.
• Ability to meet the physical demands described, including regularly standing, walking, handling or feeling objects, reaching, and talking or hearing; frequently climbing or balancing and stooping, kneeling, crouching, or crawling; and occasionally sitting and lifting or moving up to 35 pounds.

Nice To Haves

• Bachelor’s degree in business or a related field preferred.

Responsibilities

• Oversee the housing assignments process for the community.
• Monitor and respond to students’ questions about housing applications, licensing, and assignments.
• Monitor the student housing email account and respond to messages.
• Coordinate and process early-arrival requests.
• Assist with fall and spring residence hall move-in and move-out.
• Oversee and monitor housing waiting-list requests.
• Oversee occupancy reporting, including semester verification, rosters, weekly reports, forecasting, and record keeping.
• Process housing accommodation requests approved through UMass.
• Participate in educational housing presentations for prospective students.
• Collaborate with residence life staff to process and implement room-change requests.
• Provide general clerical support for the office.
• Participate in training for professional and student staff.
• Maintain accurate records of past-due accounts and assist with collections as necessary.
• Represent the community in a customer-service capacity.
• Assist with maintaining policy and procedure manuals, key logs, and protocols.
• Assist with application and contract audits as necessary.
• Serve as the main contact for resident payments and manage deposits, payment plans, deferments, and collections through an agency.
• Assist with budget preparation.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package
• Health benefits
• Dental benefits
• Vision coverage
• 401K