Analyst Jobs

About The Position

Requirements

• Bachelor’s Degree or equivalent experience.
• At least 5 years of specific Lock Desk experience required including a mastery of mortgage loan programs, guidelines, pricing, and mortgage technology.
• Comprehensive understanding of all products offered and specialized programs within the Retail channel, with a strong familiarity of the key features and basic process.
• Optimal Blue product & pricing engine (PPE) experience required.
• Ability to handle escalated issues and resolve challenges efficiently to ensure timely solutions and customer satisfaction
• Power user of Microsoft Excel. Quickly and accurately analyze and present large data sets.
• Excellent organizational, written and verbal communication skills.
• Comfortable communicating with the highest level of Sales Management and Executive Leadership.
• Strong attention to detail.
• High mathematical aptitude.
• Ability to multi-task in a fast-paced environment and self-prioritize.
• Possess superb follow up skills with ability to analyze situations quickly.
• Address complex pricing discrepancies and policy issues.
• Strong integrity and confidentiality required.

Responsibilities

• Provide consultation to exclusive list of top performing LO’s and LO teams regarding guidance on deal structure scenarios based on expert knowledge of loan programs available.
• Investigate and resolve critical and complex issues in a timely manner in collaboration with Underwriters, Processors, Licensed Loan Partners, etc.
• Support the daily operational flow of incoming inquiries to ensure locks received are priced accurately, meet program guidelines, and follow company-defined policies and procedures.
• Coordinate change requests on existing rate locks including (but not limited to) loan parameter changes, lock extensions, relocks, float downs, etc.
• Respond to all email and phone inquiries within required turn times.
• Evaluate, analyze, and consult with Sales Management on the use of Pricing Concessions & Lender Credits in order to maximize loan profitability.
• Collect documents needed by the LO’s to facilitate the closing/funding of loans. Performs necessary follow-up to ensure timely receipt of any documents needed.
• Participate in other projects including (but not limited to) improvement and development of pricing system methodologies.
• Routinely identify ways to improve efficiency and effectiveness of department, from process flow and technology standpoint.
• Act as Secondary subject matter expert when working across department lines to collaboratively resolve issues.
• Provide key support to Retail Support Manager, and act on Manager’s behalf if/when Manager is out of office/in meeting.
• Facilitate daily interaction on behalf of the LO with all departments to confirm a smooth closing/funding process.
• When necessary, conduct one-on-one meetings with assigned LOs to report any issues, company system/non-system enhancements, products, etc. Provide feedback to manager and VP of Margin.