Business Analyst IT

the Client•Kansas City, MO

4d•Onsite

About The Position

Sun Life is executing a large-scale SharePoint retention and migration program driven by OSFI findings related to improper retention practices. With thousands of SharePoint sites globally and ~1,200 in the U.S., all sites must be migrated to AvePoint, a SharePoint-based platform. The project was originally estimated at 4.5–5 years for the U.S., but the Board has accelerated the timeline to end of 2027 (possibly mid-2028), creating an intensive 12–18 month execution window with 17,000 hours of work required. To meet these deadlines, Sun Life is building a Tiger Team responsible for coordinating with Information Stewards, executing migration tasks, and ensuring retention compliance. This Level 2 Escalation role is the senior Tiger Team resource responsible for oversight, issue escalation, stakeholder management, and coordination with executive-level business leaders. The Business Analyst IT serves as the Escalation Lead for the SharePoint Migration Program, managing complex issues, escalating non-compliance or delays, coordinating with Record Stewards and Operating Committee representatives, and ensuring business units complete required migration and retention tasks. This position requires polish, professionalism, and comfort engaging with director-to-AVP-level stakeholders who may be balancing competing priorities and multiple enterprise projects.

Requirements

2–4 years of experience, ideally in roles requiring coordination with director-level or AVP-level stakeholders
Strong communication skills — polished, professional, and able to navigate sensitive escalations
SharePoint knowledge — familiarity with site structures, parent/child sites, and basic administration
Advanced Excel skills — workbooks, pivot tables, and reporting automation
Stakeholder management — ability to work with senior business leaders who may be balancing competing priorities
Professionalism and polish — ability to maintain composure and clarity when stakeholders express frustration or push back
Self-management — ability to operate independently within a fast-moving, high-volume project environment
2–4 years of experience in roles requiring coordination with director-level or AVP-level stakeholders
Experience managing escalations diplomatically and maintaining professionalism under pressure
Experience with high-volume follow-ups and escalations within enterprise project environments
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

Collect requirements, review plans and documents, and coordinate BG activities
Engage Record Stewards and Record Officers (or Delegates) to oversee BG-specific activities and deliverables
Coordinate Information and Record Steward efforts for migration/delete assessments
Assign BG coordinators to manage tasks and deliverables
Facilitate training and engagement for BG resources executing the migration work
Follow up with BG employees (such as Information Stewards) assigned to SharePoint tasks
Notify the BG's Operating Committee member when management support is needed
Monitor and report progress weekly to the EDGO Project Manager