Business Systems Analyst

US•Tallahassee, FL

4d•$50 - $57•Onsite

About The Position

Business Analyst supporting enterprise system modernization, phased implementations, and software rollouts. Responsible for requirements analysis, Agile/SDLC coordination, change management, user adoption, and application support using tools such as Jira, ServiceNow, or Azure DevOps, while providing team leadership and mentorship. The Business Analyst will serve as the principal line of communication for the project team. The Business Analyst serves as a vital resource within the Offender-Based Information System (OBIS) Modernization Program, acting as a strategic bridge among a large departmental user base, internal technical teams, and external vendors for the Correctional Information Management System (CIMS). This role focuses on analyzing operational workflows, evaluating application readiness, and managing business requirements throughout the phased rollout of this next-generation offender management platform. Unlike traditional static BA roles, this position pairs core process analysis with proactive operational engagement to champion system adoption and ensure a seamless rollout experience. The Business Analyst plays a key role in post-deployment stabilization by gathering comprehensive field data, performing gap analysis on production issues, and conducting Tier 1 and Tier 2 technical troubleshooting to define system defects. By translating user friction into actionable functional requirements, the analyst collaborates with vendors to prioritize software fixes, minimize downtime, and align ongoing application development with evolving enterprise needs.

Requirements

A bachelor’s degree from an accredited college or university in Computer Science, Information Systems, Business Administration, or other related field, or four (4) years of equivalent work experience is required. Relevant experience may be substituted for education on a year-for-year basis when applicable.
Experience eliciting, analyzing, and documenting business processes and functional requirements.
Ability to map current-state operational workflows and evaluate application readiness for new system phases.
Strong diagnostic skills to execute Tier 1 and Tier 2 support, isolating system defects from user errors.
Competency in gathering field data to identify operational gaps and technical friction points in live systems.
Skill in acting as a central bridge between large user bases, technical teams, and external vendors.
Ability to translate user friction and field observations into actionable technical requirements for developers.
Experience working with external vendors to triage software defects and align on fix prioritization.
Capability to work effectively across multiple concurrent projects and manage changing priorities.
Strong verbal and written communication skills to convey complex technical issues in simple language.

Nice To Haves

Prior experience working within large-scale enterprise system modernization initiatives.
Familiarity with supporting continuous software deployment lifecycles and phased implementation strategies.
Knowledge of public sector operations or offender management/correctional systems software.
Familiarity with change management principles to proactively drive system adoption with field users.
Working knowledge of Agile, Scrum, or Kanban frameworks for software development lifecycle tracking.
Hands-on experience using application lifecycle management or incident tracking systems (e.g., Jira, ServiceNow, Azure DevOps).
Demonstrated ability to occasionally lead project sub-teams and mentor or coach junior staff members.
Possession of business analysis or support certifications (e.g., Entry Certificate in Business Analysis [ECBA], Certification of Capability in Business Analysis [CCBA], Information Technology Infrastructure Library [ITIL] Foundation).

Responsibilities

Acts as a vital liaison between the department user base, internal technical teams, and external vendors for the CIMS platform.
Analyzes operational workflows to evaluate application readiness throughout the phased rollout of the next-generation offender management platform.
Translates user friction and field observations into actionable functional requirements to guide ongoing application development.
Partners with business stakeholders within specific business functions to align technical CIMS solutions with overarching departmental strategies.
Serves as an active project team member across multiple concurrent projects and steps up as a project leader when required.
Conducts detailed gap analysis on active production issues using comprehensive data gathered directly from the field.
Performs Tier 1 and Tier 2 technical troubleshooting to clearly isolate and define system defects versus user training issues.
Partners directly with external vendors to communicate issues, triage defects, and prioritize critical software fixes.
Executes proactive problem-solving strategies to ensure a seamless system rollout experience and minimize operational downtime.
Drives proactive operational engagement with the field to champion platform adoption across the department.
Applies an informed knowledge of the CIMS business area to resolve user and system problems on an ongoing basis.
Provides guidance and mentorship to junior team members and field staff to build institutional knowledge.