Analyst Jobs

About The Position

Requirements

• Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field. (One year of relevant experience may be substituted for each year of required education.)
• Requires two (2) years in supporting users and analyzing computer systems relevant to area of assignment or closely related experience.
• Ability to secure and maintain a valid Florida Driver's License at the time of appointment and for the duration of employment.
• Ability to secure and maintain a Transportation Worker Identification card (TWIC) within 60 days of employment and for the duration of employment.
• Ability to secure and maintain a valid Seaport Business Purpose Credential for the duration of employment.

Nice To Haves

• Bachelor's Degree in Computer Science, Information Systems, or a related field
• Master's Degree in Computer Science, Information Systems, or a related field
• 1+ years of experience of Collaboration tools, Network Management applications, and/or Communication Protocols
• 1+ years of experience supporting both wired and wireless LAN/WAN and ERP systems
• 1+ years of experience in IT Network Solutions, development for process improvement and efficiency
• 1+ years of experience in network monitoring and support services, including servers, switches, TCP/IP, Telnet, VPN and other common network protocols
• Microsoft Certification Azure/365
• Cisco Certified Network Associate CCNA/CCNP
• IT Security Certifications CISSP/CISA/CISM/CASP+/SSCP/Sec+ or others
• CompTIA A+/Network+/Sec+/Data+, ITIL, or others

Responsibilities

• Provides technical support to users who are experiencing hardware and/or software issues
• Manages backup process; sends backup tapes off site and prepares new tapes for next backup
• Tests and installs applications and new drivers before deployment
• Sets up backup server, clients, groups and media for backup process
• Updates and upgrades operating system, application software on computers and servers
• Deploys new computers and servers to replace those broken and/or out of warranty
• Researches, analyzes, compares and applies solutions to many technical issues in our environment
• Creates and revises procedural documentation for installation of many third party software used
• Researches technical problems of moderate to high complexity
• Documents information of assigned incidents and resolutions
• Inventories computer equipment as part of annual hardware replacement project
• Installs and configures computer equipment as a part of the annual hardware replacement project
• Prepares systems for staff and public use
• Opens trouble tickets and coordinates with coworkers to resolve the issue
• Installs configure computer, software, hardware, and network communications
• Troubleshoots and resolves hardware, software, and network problems
• Performs related work as assigned